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How to go back to "stock"?

Discussion in 'Droid RAZR MAXX HD' started by rmcelroy, Jan 24, 2014.

  1. rmcelroy
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    rmcelroy New Member

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    I rooted my phone and tried flashing it several months ago, but was unable to unlock the booterloader or something... (it's been a while) Anyways, the OTA 9.18.94 update came out, and I wanted to go ahead and update my phone, but the update fails. I tried getting rid of the "root" and I did a factory reset on my phone. It now looks, feels, and smells just like stock, but that update still fails. Also, we just implemented a new MDM solution at work, and even it says that "my phone may be rooted". Again, this is after doing a factory reset... I've also tried using a system file explorer and manually deleting any SU files. Still, the update fails...

    So, it's looking like I may need to flash back to stock, if that is possible, or if someone has something else I can try to "unroot", I am open to suggestion. I am currently running 9.18.79.XT926, if that tells anyone anything...

    Can someone help?
    Thanks!
  2. rmcelroy
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    rmcelroy New Member

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    update:

    I was able to get the MDM software to finally stop detecting my device as being rooted. I found a couple more su files on the device and, after removing those and rebooting, the software no longer says my device is rooted...
    the update still fails however. :(
  3. djspy
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    djspy Member

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    Have you tried universal unroot?
  4. regedit
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    regedit Member

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    Can you post the error message where it fails?

    Sent from Motorola Droid Razr Maxx HD
  5. rmcelroy
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    rmcelroy New Member

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    well, i download the update, I go to install, the phone reboots
    I see the android with the spinning multi-sided shape spinning in its belly... (god, I hope that makes sense)
    and there is a progress bar beneath it. the bar goes to almost half way, then it shows the android fallen over with the exclamation point.
    the phone boots up, and it says "the software update failed"
  6. regedit
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    regedit Member

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    If you had cwm recovery installed, it would've told you which file gives error.

    Sent from Motorola Droid Razr Maxx HD
  7. newbroot83
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    newbroot83 New Member

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    Have you tried installing supersu, then going to settings and clicking the full unroot button. Make sure you remove any custom recovery first but full unroot always worked for me

    Sent from my SCH-I605 using Tapatalk
  8. rmcelroy
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    rmcelroy New Member

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    I installed ROM manager... it complains that my phone is not rooted. I dont think I can install the recovery piece, since I am not rooted any more. Is there a way I can manually try to install that update and see exactly what the error is? (without having to re-root my phone)


    again, I dont think my phone is rooted any more, but just for kicks and giggles, I installed this prog, hit the full unroot button, which essentially just un-installed the program. then i rebooted, and tried that update again. It still failed.

    I need a way to see exactly why that update is failing. preferably without having to re-root the phone, if possible.
  9. rmcelroy
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    rmcelroy New Member

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    another note: everything I have read so far says that when you download an OTA update, it is placed in the "cache" folder. I am using "ES File Explorer" and when I browse to /cache/, the folder is empty.
    Any ideas where the update is downloading to?
  10. rmcelroy
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    rmcelroy New Member

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    apparently, I could not see inside of those directories because I was not rooted. I went ahead, bit the bullet, and re-rooted my phone. Then I checked the last_log file to see why the update was not working, here is what I found:

    Starting recovery on Wed Dec 4 19:42:53 2013
    framebuffer: fd 4 (720 x 1280)
    recovery filesystem table
    =========================
    0 /tmp ramdisk (null) (null) 0
    1 /boot emmc boot (null) 0
    2 /cache ext4 cache (null) 0
    3 /misc emmc misc (null) 0
    4 /recovery emmc recovery (null) 0
    5 /sdcard vfat /dev/block/mmcblk1p1 /dev/block/mmcblk1 0
    6 /data ext4 userdata (null) -16384
    7 /system ext4 system (null) 0
    8 /modem ext4 modem (null) 0

    E:v->device = misc
    partition_name = /dev/block/platform/msm_sdcc.1/by-name/misc
    Fixing execute permissions for /cache
    I:Got arguments from /cache/recovery/command
    base |/|

    Calling scan_path |/system|

    Scan Result - Success
    completed in 4.40 seconds
    num_files 1804 num_dirs 85 num_sym_lnks 514
    Total flagged 690
    num_suid 2 num_sgid 4 num_exec 179
    num_libs 417 num_kernel_mods 28
    num_props 0 num_plat_xml 60
    log_file_size 56261 total_bytes 167330335

    |system/etc/init.qcom.modem_links.sh : new-addition : executable(1)
    system/etc/safestrap/ramdisk-recovery.img : new-addition : executable(1)
    system/etc/safestrap/2nd-init.zip : new-addition : executable(1)
    system/etc/safestrap/safestrapmenu : new-addition : executable(1)
    system/etc/safestrap/bbx : new-addition : executable(1)
    system/usr/we-need-root/su-backup : new-addition : setuid(1) : setgid(1) : executable(1)
    |

    That was the violations (8) (size 416)
    E:v->device = misc
    partition_name = /dev/block/platform/msm_sdcc.1/by-name/misc
    qe 1/1
    Command: "/sbin/recovery" "--update_package=/cache/Blur_Version.9.18.79.XT926.Verizon.en.US.zip"

    ro.boot.hardware=qcom
    ro.boot.emmc=true
    ro.boot.serialno=TA26102UB4
    ro.boot.baseband=msm
    ro.boot.mode=normal
    ro.boot.bootloader=0x109B
    ro.boot.carrier=vzw
    ro.serialno=TA26102UB4
    ro.bootmode=normal
    ro.baseband=msm
    ro.bootloader=0x109B
    ro.carrier=vzw
    ro.hardware=qcom
    ro.revision=33536
    ro.factorytest=0
    ro.secure=1
    ro.allow.mock.location=0
    ro.debuggable=0
    ro.build.id=9.8.1Q-79
    ro.build.display.id=9.8.1Q-79
    ro.build.version.incremental=34
    ro.build.version.sdk=16
    ro.build.version.codename=REL
    ro.build.version.release=4.1.2
    ro.build.date=Sat May 25 00:19:41 CDT 2013
    ro.build.date.utc=1369459181
    ro.build.type=user
    ro.build.user=hudsoncm
    ro.build.host=il93lnxdroid86
    ro.build.tags=release-keys
    ro.product.model=DROID RAZR HD
    ro.product.brand=motorola
    ro.product.name=XT926_verizon
    ro.product.device=vanquish
    ro.product.board=MSM8960
    ro.product.cpu.abi=armeabi-v7a
    ro.product.cpu.abi2=armeabi
    ro.product.manufacturer=motorola
    ro.product.locale.language=en
    ro.product.locale.region=US
    ro.wifi.channels=
    ro.board.platform=msm8960
    ro.build.product=vanquish
    ro.build.description=vanquish_vzw-user 4.1.2 9.8.1Q-79 34 release-keys
    ro.build.fingerprint=motorola/XT926_verizon/vanquish:4.1.2/9.8.1Q-79/34:user/release-keys
    ro.build.characteristics=default
    rild.libpath=/system/lib/libril-qc-qmi-1.so
    rild.libargs=-d /dev/smd0
    persist.rild.nitz_plmn=
    persist.rild.nitz_long_ons_0=
    persist.rild.nitz_long_ons_1=
    persist.rild.nitz_long_ons_2=
    persist.rild.nitz_long_ons_3=
    persist.rild.nitz_short_ons_0=
    persist.rild.nitz_short_ons_1=
    persist.rild.nitz_short_ons_2=
    persist.rild.nitz_short_ons_3=
    ril.subscription.types=NV,RUIM
    DEVICE_PROVISIONED=1
    debug.sf.hw=1
    debug.egl.hw=1
    debug.composition.type=dyn
    debug.enable.wl_log=1
    debug.mdpcomp.maxlayer=3
    debug.mdpcomp.logs=0
    debug.sf.no_hw_vsync=1
    debug.enabletr=0
    hw.trueMirrorSupported=1
    persist.cne.feature=0
    lpa.decode=false
    lpa.use-stagefright=true
    media.stagefright.enable-player=true
    media.stagefright.enable-http=true
    media.stagefright.enable-aac=true
    media.stagefright.enable-qcp=true
    media.stagefright.enable-fma2dp=true
    media.stagefright.enable-scan=true
    mmp.enable.3g2=true
    ro.use_data_netmgrd=true
    persist.timed.enable=true
    persist.audio.fluence.mode=endfire
    persist.audio.vr.enable=false
    persist.audio.handset.mic=digital
    ro.config.vc_call_vol_steps=7
    af.resampler.quality=255
    mpq.audio.decode=true
    ro.opengles.version=131072
    ro.bluetooth.hfp.ver=1.6
    ro.qualcomm.bt.hci_transport=smd
    ro.bluetooth.request.master=true
    ro.bluetooth.remote.autoconnect=true
    persist.gps.qmienabled=true
    ro.ril.transmitpower=true
    persist.fuse_sdcard=true
    ro.hwui.text_cache_width=2048
    ro.warmboot.capability=1
    ro.qc.sdk.audio.ssr=false
    ro.qc.sdk.audio.fluencetype=none
    ro.qc.sdk.camera.facialproc=false
    ro.qc.sdk.sensors.gestures=false
    persist.mot.gps.smart_battery=1
    ro.com.google.clientid=android-motorola
    ro.url.legal=Google
    ro.url.legal.android_privacy=Google
    persist.radio.no_wait_for_card=1
    persist.radio.call_type=1
    persist.radio.apm_sim_not_pwdn=1
    persist.radio.dfr_mode_set=1
    ro.mot.ril.danlist=611,*611,#611
    persist.tcmd.log.limit=0
    ro.product.modelinternal=XT926
    ro.mot.build.customerid=verizon
    ro.mot.build.version.sdk_int=9
    ro.mot.build.product.increment=1
    ro.mot.build.version.release=9.1
    ro.build.version.full=Blur_Version.9.18.79.XT926.Verizon.en.US
    ro.mot.hw.HAC=1
    ro.com.android.dataroaming=true
    ro.config.ringtone=DROID_Invasion.ogg
    ro.config.notification_sound=DROID.ogg
    ro.config.alarm_alert=Cesium.ogg
    ro.setupwizard.mode=OPTIONAL
    ro.com.google.gmsversion=4.1_r5
    ro.HorizontalBUA=true
    ro.HorizontalVVM=true
    ro.horizontalNGM=false
    ro.horizontalVMM=false
    ro.horizontalMOD=false
    ro.horizontalVOD=false
    ro.horizontalEmail=false
    ro.cdma.home.operator.numeric=310004
    ro.cdma.home.operator.alpha=Verizon
    ro.cdma.homesystem=64,65,76,77,78,79,80,81,82,83
    ro.mot.eri=1
    ro.cdma.nbpcd=1
    ro.cdma.home.operator.isnan=1
    ro.mot.ignore_csim_appid=true
    ro.telephony.gsm-routes-us-smsc=1
    ro.cdma.otaspnumschema=SELC,1,80,99
    ro.mot.phonemode.vzw4gphone=1
    ro.com.google.clientidbase=android-motorola
    ro.com.google.clientidbase.ms=android-verizon
    ro.com.google.clientidbase.am=android-verizon
    ro.com.google.clientidbase.gmm=android-motorola
    ro.com.google.clientidbase.yt=android-verizon
    ro.cdma.data_retry_config=max_retries=infinite,0,0,10000,10000,100000,10000,10000,10000,10000,140000,540000,960000
    ro.gsm.data_retry_config=default_randomization=2000,max_retries=infinite,1000,1000,80000,125000,485000,905000
    ro.gsm.2nd_data_retry_config=max_retries=1,15000
    persist.mot.gps.locktype=4
    persist.mot.gps.assisted=false
    persist.radio.mode_pref_nv10=1
    persist.radio.vrte_logic=2
    persist.radio.0x9e_not_callname=1
    persist.radio.skip_data_check=1
    persist.ril.max.crit.qmi.fails=4
    ro.bug2go.uid.type=TELEPHONY_DEVICE_ID
    ro.bug2go.magickeys=24,26
    persist.sys.qc.sub.rstrtlvl=3
    persist.sys.qc.sub.rdump.max=20
    ro.vendor.extension_library=/system/lib/libqc-opt.so
    ro.usb.mtp=0x2e32
    ro.usb.mtp_adb=0x2e33
    ro.usb.ptp=0x2e30
    ro.usb.ptp_adb=0x2e31
    ro.mot.ds.fastdormancy.disable=false
    ro.mot.ds.fastdormancy.incall=false
    dalvik.vm.heapstartsize=8m
    dalvik.vm.heapgrowthlimit=64m
    dalvik.vm.heapsize=256m
    dalvik.vm.heaputilization=0.25
    dalvik.vm.heapidealfree=8388608
    dalvik.vm.heapconcurrentstart=2097152
    ro.sf.lcd_density=320
    telephony.lteOnCdmaDevice=1
    ro.telephony.default_network=10
    ro.hdmi.enable=true
    persist.mot.nfc.ce=2
    keyguard.no_require_sim=true
    ro.media.enc.aud.fileformat=qcp
    ro.media.enc.aud.codec=qcelp
    ro.media.enc.aud.bps=13300
    ro.media.enc.aud.ch=1
    ro.media.enc.aud.hz=8000
    persist.radio.mt_sms_ack=30
    net.bt.name=Android
    net.change=net.bt.name
    dalvik.vm.stack-trace-file=/data/anr/traces.txt
    drm.service.enabled=true
    init.svc.ueventd=running
    ro.sys.atvc_allow_simswap=0
    ro.sys.atvc_efem=0
    ro.sys.atvc_allow_bp_log=0
    ro.sys.atvc_allow_ap_mot_log=0
    ro.sys.atvc_allow_gki_log=0
    ro.sys.atvc_allow_netmon_usb=0
    ro.sys.atvc_allow_netmon_ih=0
    ro.sys.atvc_allow_res_core=0
    ro.sys.atvc_allow_res_panic=0
    ro.sys.atvc_allow_all_core=0
    init.svc.recovery=running
    persist.qe=qe 1/1

    Finding update package...
    I:Update location: /cache/Blur_Version.9.18.79.XT926.Verizon.en.US.zip
    Opening update package...
    I:1 key(s) loaded from /res/keys
    Verifying update package...
    I:comment is 1461 bytes; signature 1438 bytes from end
    I:whole-file signature verified against key 0
    I:verify_file returned 0
    Installing update...
    installing gptupgrade updater extensions
    installing BL updater extensions
    Verifying current system...
    contents of partition "boot" didn't match EMMC:boot:10485760:a1c699a6a7d07d1859b704359bd79f0e5eb65ab8:10485760:9b13358606bc93350c0ec2feef5c9cfa9a30dee9
    file "EMMC:boot:10485760:a1c699a6a7d07d1859b704359bd79f0e5eb65ab8:10485760:9b13358606bc93350c0ec2feef5c9cfa9a30dee9" doesn't have any of expected sha1 sums; checking cache
    failed to stat "/cache/saved.file": No such file or directory
    failed to load cache file
    script aborted: assert failed: apply_patch_check("EMMC:boot:10485760:a1c699a6a7d07d1859b704359bd79f0e5eb65ab8:10485760:9b13358606bc93350c0ec2feef5c9cfa9a30dee9")
    assert failed: apply_patch_check("EMMC:boot:10485760:a1c699a6a7d07d1859b704359bd79f0e5eb65ab8:10485760:9b13358606bc93350c0ec2feef5c9cfa9a30dee9")
    E:Error in /cache/Blur_Version.9.18.79.XT926.Verizon.en.US.zip
    (Status 7)
    Installation aborted.
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