how to factory reset

Discussion in 'Motorola Droid X2' started by landerson101, Aug 11, 2012.

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  1. landerson101
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    landerson101 New Member

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    I'm needing to know how to do a factory reset on a x2. My friend locked herself out and doesn't remember gmail. We've tried to get to the "fastboot" but nothing shows up when we do the combination. Please help!!?
  2. themib
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    themib Senior Member

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  3. landerson101
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    landerson101 New Member

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    I've tried that and the fastboot is not showing on the screen. I'm not sure what else to do.
  4. themib
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    themib Senior Member

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    are you starting with phone off?

    can you get to rsd support?
    press and hold volume up while powering on
  5. landerson101
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    landerson101 New Member

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    Won't move from the Motorola symbol when I do volume up.
  6. landerson101
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    landerson101 New Member

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    And yes, the phone is off went starting.
  7. landerson101
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    landerson101 New Member

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    Just realized it is an x not x2. I've gotten to screen with triangle with ! And Android by it but won't take me any further
  8. themib
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    themib Senior Member

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    when you see ! in triangle with android andy
    press both volume buttons
    scroll to wipe data with volume buttons
    select with power
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