how should i go about getting my phone issue resolved

Discussion in 'Motorola Droid 2 Global' started by evor1, Oct 29, 2011.

  1. evor1
    Offline

    evor1 New Member

    Joined:
    Dec 22, 2010
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    0
    So my stupid phone when it accepts calls I can't hear anyone and they cant hear me. Reseting will fix this. But it happens intermittently and is very annoying. Will verizon replace the phone if I complain but can't replicate the problem to show them since it doesnt happen all the time?
  2. BayouFlyFisher
    Offline

    BayouFlyFisher Rescue Squad Rescue Squad

    Joined:
    Dec 10, 2009
    Messages:
    4,966
    Likes Received:
    17
    Trophy Points:
    38
    Location:
    Baton Rouge, LA
    I would imagine "in-store" you will have to replicate the problem. If you call Verizon Customer Service maybe not(?). However, I imagine the first thing they are going to ask is for you to do a Factory Hard Reset. And you say this will fix the problem? If so, then why aren't you just doing a reset? Perhaps I don't understand.
  3. silver6054
    Offline

    silver6054 New Member

    Joined:
    Nov 18, 2010
    Messages:
    537
    Likes Received:
    1
    Trophy Points:
    0
    I assume EVOR1 is asking because the problem will recur after a hard reset, and he/she doesn't want to keep doing this.