Not a big deal, just trying to find out LOL I am new to "smart phones" and have Samsung Exhilarate. in the ABOUT (settlings) is says it is version 4.0.4. I've been looking this up (screen capture) and asking, and from what I can find this version is ice cream sandwich (which has screen shot/capture) and the way to do this is hold the vol DOWN and power at the same time? I have tried this many other ways, too, others have told me, includikng other kind of phones, like the Focus you can do it by wiping your palm across the screen. All mine does when I do it is turn the VOL way down and turn the phone off. I realize the tiiming might be important in this, I have seen YouTube videos showing it, but I still can't get it to work. I got the phone from AT&T as an upgrade (from my old flip phone) and was told it was upgraded and current at the time (about 2 months ago). I don't want to get into anything too complicated, just like to know how to do it, just to know. And maybe why it doesn't work? I'm sure I have more questions too, but taking them as I think of them.I found this forum through googlng the question, but it same up about something else, so no answer that I can find. Thanks!