How do I "enable Camera (PTP) mode" on a Moto Z Force?

Discussion in 'Android Tech Support' started by King Bengals, Jun 12, 2017.

  1. King Bengals

    King Bengals Member

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    Current Phone Model:
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    Moto Z Force - Android 7.0

    If you have seen my posts before you know I'm having some issues with my phone. A tech said I should try to do a factory reset...which sounds scary!! :-( I have the instructions on how to do the backup, reset & restore via the Google Cloud, but I want to make a physical backup on my laptop just to be safe. I learned the hard way after an iPhone backup file was corrupted & I lost a years worth of data to always have a back-up to a back-up! I looked around & Helium seems to be a good option for non-rooted phones to use to make a back-up of my phone. I have the phone app & the desktop app running. I "enabled USB Debugging" as per instructed. Now it wants me to "enable Camera (PTP) mode". I looked everywhere in my setting & I don't see that option. Now the phone app is waiting for my desktop App & my desktop app just says " waiting for device". What am I missing? What can I do to make a hard-copy of my phone back-up on my PC?
    Thanks!
     
  2. Sajo

    Sajo Diamond Member

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    I don't think you can make an actual "hard backup" with an Android phone, like I have heard is possible with IOS. You have to back up all files, pics, music, etc individually. To access the different modes, tap the Notification panel when connected to a PC and tap the Notification for USB Charging only (or something like that) and you should see the pop-up that has PTP and other file transfer modes.

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