Horrible CPU Usage for Smart Actions Drains Battery

[ydol]

My Droid Razr has started running fully charged battery down within 3 hours! At about the same time (within the last week or so), Smart Actions started popping up in my "Watchdog" app (watches for high CPU% apps and alarms when high). The app has a CPU usage monitor, and Smart Actions is CONSTANTLY using 30+% of the CPU. No other app breaks single digits.

I have shut off all Smart Action profiles, but cannot get the app to stop using CPU and draining the battery. This is a Motorola program that cannot be removed.

Please help with this Motorola Smart Action Developer Team!

Thanks.

 

[JohnnytheK]

I had the same happen to me one day at work. I watched the battery cascade down like an elevator with a cut cable. I had to put it on the charger and smart action was very high on the list. Plus the phone was hotter than Hell. I got home and reset and it's never repeated.

Good luck and report what you find.


Sent by my new Droid Razr Maxx

 

[djspy]

when you say reset you mean factory reset the phone?

 

[JohnnytheK]

Nope soft reset, volume down + power. Still not sure what the cause was.

 

[Smart_Actions]

Hi ydol,
Still having High CPU issues? Try a soft reset, Smart Actions shouldn't be eating up that much CPU. I will watch this thread for your response and let the team know.

 

[BradenFontaine]

Just registered to tell you guys I'm having the same issue. I don't want to root to get rid of this issue, been happening off and on since this morning (at least).

 

[Panik]

I too just registered because of the same issue. I just got this phone this past Saturday. This morning it offered "New Smart Action" recommendations or something. I thought it sounded like a good idea, so went with couple (turn off ringer at night, change settings when low on battery). The phone was at 100% when I did this, within 3 1/2 hours or less, the phone was down to 5%. I wasn't even using the phone. Checked what was draining the battery, and it listed Smart Actions. What in the world? I put the phone on the charger, and the battery was draining faster than the charger could keep up. I tried the soft start, and it did not seem to help. The battery drained until the phone shut off completely and then it started charging.

Something is very wrong!

 

[BradenFontaine]

When it boots back up turn off all your smart actions and report back

Sent from my DROID RAZR using Tapatalk 2

 

[Smart_Actions]

Hi Panik,
Smart Actions shouldn't be eating up all that battery life, but we still want to check. What build are you using? goto smart actions home > menu > about. So, it was he sleep and low battery rules you were running at the time? I have captured your comments and will bring back to the team for testing. I appreciate the comment regarding Smart Actions offering you a suggestion, this is good detail and a place to start testing from.

Everyone else,
I can't do a full diagnostics on this forum, so if anyone wants us to investigate your case go to my forum on the Motorola site. https://forums.motorola.com/hives/fd31b6b114/summary

 

[craigs99]

I fixed my problem

I have had my Droid Razr for 2 days and noticed the same thing - high battery usage (a USB charger could not keep up) and high CPU use by Smart Actions (30-40%). I disabled the couple rules I had configured and powered off the phone, but that did not help.

Based on a suggestion on another forum, I went to Setting/Applications and cleared the data from Smart Actions. I noticed an immediate reduction in CPU usage.

I opened Smart Actions. My rules were still there (disabled). I enabled the rules and the CPU still seems to be running at a reasonable level.

The only odd thing that happened is that when configuring locations for the rules, I got a system message that Social Location crashed.

I will continue to monitor it.

 

[Panik]

Hi Panik,
Smart Actions shouldn't be eating up all that battery life, but we still want to check. What build are you using? goto smart actions home > menu > about. So, it was he sleep and low battery rules you were running at the time? I have captured your comments and will bring back to the team for testing. I appreciate the comment regarding Smart Actions offering you a suggestion, this is good detail and a place to start testing from.

Everyone else,
I can't do a full diagnostics on this forum, so if anyone wants us to investigate your case go to my forum on the Motorola site. https://forums.motorola.com/hives/fd31b6b114/summary

Running Smart Actions Version 2.1.2.0

I don't remember exactly what smart actions I used from the recommendations. I used two. One was related to when power is below 25%, and the other was related to changing ring tone at night.

After the phone rebooted, I disabled both smart actions and shut everything I could down related to smart actions (such as "Suggestion notifications"). Battery life appears to be back to normal. I am not using any smart actions. I think they are a good idea, but have not tried again.

 

[jpwptc]

I had the same problems. Smart Actions was pegging my CPU at over 80%! My Razr Maxx was running at over 100 degrees and dying after 6 hours. I hit 'Clear cache' on Smart Actions and that didn't help. I then tried 'Clear data' and everything cooled down. Today I've been on battery for 12 hours and I'm still at 40%. I'm running Smart Actions 2.1.2.0.

I'll try turning on some of my rules back on tomorrow (they are still there, so I guess 'Clear data' doesn't really clear the data!) and see what happens...

 

[potto007]

I had the same problems. Smart Actions was pegging my CPU at over 80%! My Razr Maxx was running at over 100 degrees and dying after 6 hours. I hit 'Clear cache' on Smart Actions and that didn't help. I then tried 'Clear data' and everything cooled down. Today I've been on battery for 12 hours and I'm still at 40%. I'm running Smart Actions 2.1.2.0.

I'll try turning on some of my rules back on tomorrow (they are still there, so I guess 'Clear data' doesn't really clear the data!) and see what happens...

Mine does the same thing. Smart Actions doesn't do it all the time, but every once in a while (like every 2 weeks or so) it bites me. The first time I had a problem with Smart Actions, it was in a night time profile while I was sleeping, and plugged into the charger. When I woke up in the morning, the phone was hot to the touch and had less than 10% battery life (PLUGGED IN!). At that point, I stopped using Smart Actions, realizing it was poorly written and harmful to my phone battery's health. I have been using Tasker (MUCH better, IMHO) for 1.5 months, and still get Smart Actions using > 50% of battery life every once in a while, as mentioned above. I have just been rebooting my phone when that happens, as killing the app with the Droid Razr Task Manager doesn't seem to be effective.

I am running 2.1.2.0. A friend just suggested uninstalling the update to revert SA back to 2.0.70. That seems like a valid suggestion, as I do not recall SA exhibiting any of this behavior prior to the update. I will keep you posted. I look forward to the long-awaited ICS upgrade, so I can prevent the app from ever running.

Cheers,
Paul

 

[Smart_Actions]

Hi All,
It appears there is a issue with cell tower ID's causing Smart Actions to behave poorly. So... you guys were right, I really appreciate all your feedback to help find this odd bug. We have a fix and will update in an upcoming release. I don't have a specific date, but we are working hard to get it wrapped up as quickly as possible.

 

[cereal killer]

Thanks for the update!