Hit control buttons during phone calls

Discussion in 'Motorola Droid' started by Steeler6, Jan 13, 2010.

  1. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    I am having problems while I am on the phone with accidentally pressing the control buttons at the bottom of the droid during phone calls. I am not sure which ones I am hitting (menu, back, home, search) but whenever I do, I get the short vibrate then whoever is on the other end of the phone can no longer hear me. I can still hear them. I think sometimes the screen comes back on while up to my face, allowing the phone to do this and then hit mute. When I try to get the person back on the line, my phone screen quickly turns off again after I take it away from my head and I can't get to the phone screen to 1) hit unmute or 2) end the call. Very frustrating. The folks at the Verizon store told me to hold my phone differently, but no matter what I do I can't seem to remedy this. Even if I sit perfectly still. It doesn't happen on every call, but maybe every 3-5 calls. I have tested the proximity sensor and the numbers on the test come up right. I really want to keep my Droid but if I can't keep someone on the line for a call, I may have to switch to something different. Thoughts?
  2. 640k
    Offline

    640k Active Member

    Joined:
    Nov 4, 2009
    Messages:
    2,123
    Likes Received:
    0
    Trophy Points:
    36
    you have to remember that the sensor is in the upper left corner of the front of the DROID (to the left of the speaker) and is VERY sensitive while you're in a call and make sure that phone is flat against your ear.
  3. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    Right. I know where the sensor is and it is VERY sensitive. That is a huge part of the problem. I have been working hard to hold the phone/sensor against my ear/face in a position which is very awkward, which works fine if I sit very still and am indoors, don't have to move the phone for any reason, etc. But how realistic is this to have to be that careful on every phone call. I know others who have the Droid who never have this happen to them...could it be something else?
  4. 640k
    Offline

    640k Active Member

    Joined:
    Nov 4, 2009
    Messages:
    2,123
    Likes Received:
    0
    Trophy Points:
    36
    honestly, i haven't had this problem. i've held the phone up to my face using my shoulder and have had no problems. are you using a case or a screen protector?
  5. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    There is no case or screen protectors. Not sure it is the proximity sensor. I just tested it again. I can see from the corner of my eye when I have the phone to my ear that the phone screen does not light up. Yet I can still push the control buttons and this all happens. Doesn't go into mute (which does not make the vibration when pushed on a call) but instead when I pull the phone from my head, the screen either quickly comes on and off again, or never comes back on. If I try to go to the notification bar to get back to the phone call, the screen doesn't stay on long enough for me to be able to do this function. The in-call screen with the end button and numbers never comes back on. So the person on the other end is talking, but can't hear me, I can't get them back on the line, and I can't hang up. While it makes sense to say just hold the phone differently, little things like leaning it against my shoulder puts it into this mode.
  6. 640k
    Offline

    640k Active Member

    Joined:
    Nov 4, 2009
    Messages:
    2,123
    Likes Received:
    0
    Trophy Points:
    36
    i just tested this. i can't invoke anything on the screen when the screen is off. the sensor is in the very top corner. the slightest shadow makes the screen go away.

    i'd go to vzw.
  7. flyer05
    Offline

    flyer05 New Member

    Joined:
    Nov 19, 2009
    Messages:
    77
    Likes Received:
    0
    Trophy Points:
    0
    Phone held on left shoulder and call disconnects, phone on right shoulder and all is fine ? go figure.
  8. 640k
    Offline

    640k Active Member

    Joined:
    Nov 4, 2009
    Messages:
    2,123
    Likes Received:
    0
    Trophy Points:
    36
    Think about where the sensor is. It has to do with how you're holding the phone.
  9. job
    Offline

    job New Member

    Joined:
    Jan 13, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    amazing computer...phone function problems

    I've had mine less than a week......my voice is muted during a call almost 90% of the time. I've tried holding the phone close and far and everything in between. Clearly this is more than phone position problem. Perhaps my earrings or long hair are causing a problem, but it's unlikely that I'll shave my head and stop wearing earrings. It appears to be a technical Moto Driod issue. Any other advice? I'd rather not exchange my Droid for a Blackberry, but frankly the most important function of a cell phone is the phone.
  10. rebekah_rosebud
    Offline

    rebekah_rosebud New Member

    Joined:
    Jan 14, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    i'm having the same problem

    i have friends with the droid and have NEVER had a problem during calls, but i'm having problems on 90% of my calls. the screen comes in and out and i never move from the spot. i hold very still and still push buttons, hang up on people and push mute. i can't understand it. i've exchanged it and am still having this issue. i may have to go back to my blackberry, but i really don't want to. it's good to hear that it isn't just me. verizon said it is they way i talk into it, but i can't understand how it can be so wrong.
  11. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    Well I am pretty much at the end of my rope with this. I have had the Droid for about 6 weeks...replaced it twice, been on countless calls with Verizon tech, been to the store numerous times, checked every message board out there. I am not the only one having this problem, but all I can get from Verizon now is that it must just be the way I hold the phone. I have to admit, Verizon has been great about doing everything possible to help me figure it out but the final answer seems to be that some people just trigger the phone the way they hold it or handle it. I am thinking now that I will trade the Droid in and get the Eris to see if the problem goes away. It seems that the layout of the Eris is more conducive to this sort of thing not happening, and I love the idea of actual call and end buttons for the phone. Now that they are upgrading the Eris to 2.0, the Droid and Eris are almost the same except for the keyboard, which I surprisingly find I hardly use. It seems like this could be the best solution. I've talked Verizon into letting me change phones without the restocking fee or penalty since this has all been documented quite well in my files. I'll let you all know how it goes.
  12. 640k
    Offline

    640k Active Member

    Joined:
    Nov 4, 2009
    Messages:
    2,123
    Likes Received:
    0
    Trophy Points:
    36
    I've been meaning to ask... when you're on a call, is the keyboard open or closed? Because you should be closing it everytime. I was testing this out last night and an open keyboard left the screen on. A closed one always produced consistent results. I could have the phone 4 inches from my face aned the screen would still be off.
  13. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    The keyboard is always closed. I very rarely open the keyboard anymore because I have found it just as easy to use the touch screen so no real reason to open the keyboard.
  14. Mamaperk
    Offline

    Mamaperk New Member

    Joined:
    Jan 15, 2010
    Messages:
    118
    Likes Received:
    0
    Trophy Points:
    0
    I've replaced two Droids now for this issue ... the first one had the issue so I called and they replaced it ... while on the phone with VZW for a billing question, it happened a few times and the guy said it sounded like I was cheek dialing ... he put me in touch with tech support who asked around and had not heard of the issue so they sent me third phone ... it's doing the same thing. Grrr... I have tried both ears, pulling hair back, staying very still but it's crazy to expect a person to use their phone standing still and keeping phone pinned to ear the entire time without moving or bending down ... today while talking outside the wind started blowing and it disconnected my call. I've dropped several really important calls because of this issue ... I am a week or so past my 30 days but they have my complaints on record ... I really hope someone comes up with a software fix for this because as others have said, it's necessary that this Droid works well as a PHONE!!

    Edited to add:
    Here are links I compiled from similar complaints:
    http://www.droidforums.net/forum/te...ggestions/6767-dropped-calls-long-hair-2.html

    https://supportforums.motorola.com/message/101323

    http://androidforums.com/support-troubleshooting/34485-droid-dialing-my-touch-while-call.html

    https://supportforums.motorola.com/message/95496;jsessionid=19E6E175583E2895E672FC34C1CBEFCE.node0

    https://supportforums.motorola.com/thread/19258

    https://supportforums.motorola.com/thread/17080?start=15&tstart=0

    http://www.droidforums.net/forum/te...uggestions/9179-voice-drops-during-calls.html

    http://www.droidforums.net/forum/motorola-droid/15689-hit-control-buttons-during-phone-calls-2.html
    Last edited: Jan 15, 2010
  15. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    It would be great if they could come up with a fix for this, but don't cross your fingers. Yesterday I went into the store to get them to replace my phone and they couldn't get the phone to do it (of course, it never does when you are in the store). They claim they have never had anyone complain about this problem before. The store and tech support on the phone now tell me that because they can't replicate it, they won't replace my phone or let me get a different one without paying. Especially since I am now past my 30 day tryout period. I argued that there is documentation that this has been going on for six weeks and we have all been trying to fix it, but they claim that unless they can replicate the problem, its just their word against mine that there really is a problem. Total frustration! I am going back to the store where I bought it over the weekend (where they also said before they would replace it with a new droid or another phone for no fee) to try and get it resolved. Not happy at all.
  16. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    Ok everyone. Try this. Put the Droid up to your left ear instead of your right. I tried this and it seems to work. First I called myself from a landline and put the phone to my right ear...the phone lit up while it was to my ear, which meant I could easily (and did easily) face dial. When I moved the phone to my left ear, the phone never lit up. I have been using the phone with my left ear now for about five days and have not accidentally dialed yet. This was after I got one more replacement Droid that instantly started face dialing. The problem obviously has to do with the sensor and something about my head and the way I held the phone to my right ear. I don't quite get it, but it seems to work. I'd love to know if this works for others having the same problem.
  17. ShowTime
    Offline

    ShowTime New Member

    Joined:
    Jan 25, 2010
    Messages:
    534
    Likes Received:
    0
    Trophy Points:
    0
    I really don't understand this problem. I have held my phone to both ears with my hand, held the phone to both ears with my shoulder, held phone to my ear with a pillow, walked and talked, even was able to answer a call jogging on the treadmill last week with the screen staying dark through all situations. I know a common thread with the problem is having long hair, which I do not have, but how would that matter? I can even hold the phone a good 1-2inches away from my ear and it remains dark. I know this isn't super helpful, I just find it weird how mine does behave correctly and so many phones tried by various posters here all have not.:confused:
  18. Steeler6
    Offline

    Steeler6 New Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    Believe me, those of us who are having this problem are equally confused as to how all of our friends and so many posters have never had a problem -- can do everything you said and never lose a call, but we just breathe and it lights up, hits a button accidentally, and our calls are either muted or gone. It is totally frustrating. And when you tell the folks at Verizon, they don't get it and can't replicate it. I'm just hoping this left ear thing continues to work. It's at least an easy fix so I can keep my Droid.
  19. Benton
    Offline

    Benton New Member

    Joined:
    Dec 16, 2009
    Messages:
    196
    Likes Received:
    0
    Trophy Points:
    0
    I can understand and appreciate your frustration. My Droid has not given me the problem and the screen does go off on calls, my wife also has the Droid and same situation...but I am left handed and she is right handed. I wonder if there is some setting or setting combinations that mask a function of screen blanking that if set one way will create this issue and if set another will not. I set up both our Droid's settings so they are identical in this area and would be happy to make a comparison if you would list what your settings are (PM if you wish to do it that way). This is just theory but hoping this may lead to an answer.
  20. Woollyrhino
    Offline

    Woollyrhino New Member

    Joined:
    Apr 6, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Screen Suite

    Install Screen Suite from the Market. It installs a slide lock on your screen when you are on a call, and you have to manually slide it in order to get to the Call Status screen. My wife was at her wits end until I installed this for her. Definitely worth the $1.99! It even has a suite of products that come with it such as a flashlight and some other things. Hope this helps everyone!
Search tags for this page
any way to keep my ear from pushing buttons
,
droid phone calls people accidentally
,
face making mute hit during call
,
face presses on rezound phone when on a call
,
galaxy 4 keys pushed while talking
,
how can i keep from ear dialing on my htc inspire
,
how to keep the phone from hitting all the button when talki
,
how to mute a phone call on sg3
,

htc inspire mute button

,
stop ear pressing buttons while making calls
,
where is mute button o htc inspire
,
why can i hear a phone key being hit while on the phone
,
why does my smart phone accidentally push buttons while i am talking on phone
,
why does my verizon lg optimius 2 hit accidentally hit buttons while i am on phone
,
why does phone push buttons when up against face