Hello all. I have tried asking this question on two other Android forums and received no response . I'm hoping I have better luck here. Below is a synopsis of my situation: - I use my phone for work and document many items into a folder which I then keep hidden via the privacy feature in the Setting menu. I have three folders of that type. - My s7 Edge screen broke making the Settings menu inaccessible. - Talked to the tech gurus at my provider and they instructed me to copy both the phone and SD card memory to a computer and then reinstall them onto the fixed phone when I got it back (I did this) - I got the phone back, copied all the folders to each directory (phone and SD card) and let them overwrite what was a duplicate as instructed by the tech gurus. - I can now see the folders, but there's no content to them. - Called my provider to clarify that I'd done things properly and I was informed that my phone wasn't fixed, it was replaced with a refurb (this was guaranteed to me not to happen since it was only a broken screen). Without access to the contents of these hidden folders, my business is "damaged". Does anyone know of a way to retrieve the contents of these folders, especially since I can see the folders but not the contents? Any help is appreciated. Thanks in advance.