Hello fellow Droid users. My name is Lisa and I had my first HTC Droid Eris for 2 years and loved it, except for the frequent screen freezes. I joined this forum when I bought my first phone and I believed I asked one question in that time and received a quick response that helped me very much. Many thanks to you all who responded. I bought my new Thunderbolt in August of this year before I went to have my 17th back surgery at the Cleveland Clinic in Ohio so I would have a great phone with everything at my fingertips. Well......I know have yet another question. I went to a Verizon store today to try and find out my answer and they just looked at me like I had jello for brains. My second try is to either contact a Apple store which I REALLY do not want to do, or try and figure out how to ask a question on their complicated support system online. So, I am hoping and praying that you all will yet again help a computer and techie inept female to figure out a probably simple solution. So you already know I have a Thunderblot and I also have a Mac Laptop. When I had my Eris and wanted to transfer pictures and videos from my phone to my Mac, it was so easy. All I had to do was plug everything in and it imported all files to the laptop. And then when I wanted to transfer music from the laptop to the Eris, that again was easy. Well, when I want to do the same for the Thunderbolt, the Mac doesn't recognize my phone and it wont let me do anything. I hit the "media sync" on my Thunderbolt and all it ever does is search for the computer. I don't understand how it was so easy for the Eris to sync up and it's a pain in the you know what for the Thunderbolt. If anyone who has the same phone and also a Mac that could help me I would greatly appreciate it. I am one of those people who learn from seeing others do things rather than read from a confusing owners manual. I hope I'm writing in the right spot for this question and if I'm not I'm very sorry. That's where the computer"issues" come into play with me. Again, thank you very much for any help you can give.