1. landm42006

    landm42006 New Member

    Joined:
    Jun 26, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Salisbury, N.C.
    Ratings:
    +0
    Hello fellow Droid users. My name is Lisa and I had my first HTC Droid Eris for 2 years and loved it, except for the frequent screen freezes. I joined this forum when I bought my first phone and I believed I asked one question in that time and received a quick response that helped me very much. Many thanks to you all who responded. I bought my new Thunderbolt in August of this year before I went to have my 17th back surgery at the Cleveland Clinic in Ohio so I would have a great phone with everything at my fingertips. Well......I know have yet another question. I went to a Verizon store today to try and find out my answer and they just looked at me like I had jello for brains. My second try is to either contact a Apple store which I REALLY do not want to do, or try and figure out how to ask a question on their complicated support system online. So, I am hoping and praying that you all will yet again help a computer and techie inept female to figure out a probably simple solution. So you already know I have a Thunderblot and I also have a Mac Laptop. When I had my Eris and wanted to transfer pictures and videos from my phone to my Mac, it was so easy. All I had to do was plug everything in and it imported all files to the laptop. And then when I wanted to transfer music from the laptop to the Eris, that again was easy. Well, when I want to do the same for the Thunderbolt, the Mac doesn't recognize my phone and it wont let me do anything. I hit the "media sync" on my Thunderbolt and all it ever does is search for the computer. I don't understand how it was so easy for the Eris to sync up and it's a pain in the you know what for the Thunderbolt. If anyone who has the same phone and also a Mac that could help me I would greatly appreciate it. I am one of those people who learn from seeing others do things rather than read from a confusing owners manual. I hope I'm writing in the right spot for this question and if I'm not I'm very sorry. That's where the computer"issues" come into play with me. Again, thank you very much for any help you can give.:)
     
  2. dezymond

    dezymond Tech Support Mod
    Staff Member Premium Member

    Joined:
    Nov 11, 2009
    Messages:
    11,975
    Likes Received:
    1,401
    Trophy Points:
    573
    Location:
    Bay Area, California
    Ratings:
    +1,558
    Current Phone Model:
    Google Pixel
    Hi Lisa!

    Sorry to hear you're having difficulties with your phone. And 17 back surgeries?! WOW!? Hope all is well with your health.

    Onto your phone problem. Have you downloaded the proper Media Sync drivers on your Mac? Double check that if you could.

    Another solution you could try is checking the USB type. I believe you pull down your notification bar and select 'disk drive' once you hook it up to your mac. Once you hit 'disk drive' it should be read by your Mac and you should be good to go.
     
  3. Hawaiian Princess

    Hawaiian Princess Moderator

    Joined:
    Nov 27, 2010
    Messages:
    4,038
    Likes Received:
    22
    Trophy Points:
    153
    Location:
    Hawaii
    Ratings:
    +22
    ALOHA welcome to the forum, glad u joined us
     
  4. wicked

    wicked Administrator
    Staff Member Premium Member

    Joined:
    Oct 11, 2010
    Messages:
    5,264
    Likes Received:
    1,493
    Trophy Points:
    273
    Location:
    San Jose, CA
    Ratings:
    +1,695
    Current Phone Model:
    Nexus 6P
    Twitter:
    @MikeAlvez
  5. landm42006

    landm42006 New Member

    Joined:
    Jun 26, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Salisbury, N.C.
    Ratings:
    +0
    Much thanks

    Thank you so very much for responding to my plea for help. I am going to try to do the things everyone has suggested after I finish writing this. This may sound stupid, (I really hate that word), but I'm still having troubles understanding how to do some of these things. I'm going to try and do my best so wish me well and I'm sure I'll be back on here with either the same or even more questions. Thank goodness for you all. I'm so happy I found this forum. Well, here goes something. :blink:
     
  6. landm42006

    landm42006 New Member

    Joined:
    Jun 26, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Salisbury, N.C.
    Ratings:
    +0
    Oy boy

    ​Well, I did everything everyone suggested and my computer will still not recognize my phone. I have done everything and now I'm getting so frustrated because when I had my Droid Eris, all I did was hook my USB cable to my laptop and all of my files imported without me doing anything. I just don't understand why this phone is having such issues with this computer. I guess I'm going to have to call Apple and I know they will give me a hard time because my phone is not an IPhone. Oh well. I thank you all for helping me and I was hoping one of your ways was going to work for me, but just like everything else in my life, nothing is easy. It must makes things a bit more interesting I guess. Thanks much!
     
  7. SFGate

    SFGate Guest

    Ratings:
    +0
    Welcome to the site. dancedroid