My phone is less than a week old. I wanted to copy over some of my music to it and I installed double twist (which didn't copy anything over) and then Motorola Media Link. I plugged in the USB, but the Motorola Media Link told me I don't have any devices connected. I checked to make sure the USB cable and jack work (yes) and then I attempted to power off the phone thinking a reboot might resolve the issue. I held down the power button until the "Power Off" choice came up. I selected it. 1 1/2 hours later, the phone still says "Power Off, shutting down" and the little wheel is spinning extremely slow and jerky. What should I do?