Hi - I need help with my new bionic please!

Discussion in 'New Member Introductions & Site Assistance' started by lucindanl, Oct 21, 2011.

  1. lucindanl

    lucindanl New Member

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    My phone is less than a week old. I wanted to copy over some of my music to it and I installed double twist (which didn't copy anything over) and then Motorola Media Link. I plugged in the USB, but the Motorola Media Link told me I don't have any devices connected. I checked to make sure the USB cable and jack work (yes) and then I attempted to power off the phone thinking a reboot might resolve the issue.

    I held down the power button until the "Power Off" choice came up. I selected it. 1 1/2 hours later, the phone still says "Power Off, shutting down" and the little wheel is spinning extremely slow and jerky.

    What should I do?

     
  2. gmorgan056

    gmorgan056 Member

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    when you plug the usb cable in, pull down the notification bar. Select the USB Connection notification and change to USB Mass Storage. This will allow you to open the files for your SD card so you can transfer music. Once you're done, select the USB notification again and select charge only to close the SD card.

    And welcome!:welcome:
     
  3. rck76

    rck76 Super Moderator
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    Welcome to the forums :) Yeah, what Gmorgan056 said should help. Good luck!

    Sent from my DROID BIONIC using DroidForums
     
  4. Shadez

    Shadez Super Mod/News Team
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    Welcome to the forums! :)
     
  5. lucindanl

    lucindanl New Member

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    stuck in power off - shutting down mode.

    The screen is stuck in "Power off - shutting down" mode with the spinning wheel. None of the screen touch controls are available the the 4 buttons at the bottom are not available. I can hit the power button to put it to sleep and I can also hit the power button until the "Airplane mode, something, sleep mode, and power off" selection menu comes up, but selecting these does nothing. It's been stuck like this for 2 1/2 hours now.
     
  6. rck76

    rck76 Super Moderator
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    Have you tried a battery pull?

    Sent from my DROID BIONIC using DroidForums
     
  7. Shadez

    Shadez Super Mod/News Team
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    I'm sorry to say this, but that happened to me with my 1st Bionic, but only when trying to do a factory data reset. If you do the battery pull as suggested above, and you still get it, you most likely will want to exchange it for a new phone.
     
  8. lucindanl

    lucindanl New Member

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  9. rck76

    rck76 Super Moderator
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  10. SFGate

    SFGate Guest

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    Welcome to the site. dancedroid
     
  11. Hawaiian Princess

    Hawaiian Princess Moderator

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    ALOHA welcome to the forum