hi and oh i have a small problem

Discussion in 'New Member Introductions & Site Assistance' started by ibmaxsdad, May 3, 2012.

  1. ibmaxsdad
    Offline

    ibmaxsdad New Member

    Joined:
    Oct 15, 2011
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    good morning all,

    just back into motorola world after brief excursion into the htc universe which left me wanting to get back here, so I just got my razr and have been excited about checking out motocast, but problem installing on computer. just wondering if anyone else had this issue (need updated version 32bit java runtime enviroment). on install I get message saying I need this and when it goes to install I get a no connection message (but I do, i swear) and then nothing. might be comp issue but I thought I would check here.
    thanks
    dan
  2. smalltowngirl13
    Offline

    smalltowngirl13 DF Administrator Staff Member

    Joined:
    Jan 9, 2010
    Messages:
    6,562
    Likes Received:
    322
    Trophy Points:
    83
    Location:
    Kansas
    Hello and welcome!

    I have Motocast installed and using it with a couple of Moto devices (not my Maxx tho)...but have you tried to uninstall / reinstall the Motocast software to see if that helps with the error message?
  3. JSM9872
    Offline

    JSM9872 DF Super Moderator Staff Member Premium Member

    Joined:
    Dec 21, 2010
    Messages:
    12,936
    Likes Received:
    287
    Trophy Points:
    83
    Location:
    Somewhere In Pennsylvania...
    Welcome to Droid Forums! Sorry you are having an issue but definitely try out what STG suggested. Another thing you could always do is if you have access to another computer anywhere, try it on there to see if it works.
  4. Droid-Xer
    Offline

    Droid-Xer DF Super Moderator Premium Member

    Joined:
    Nov 24, 2010
    Messages:
    2,414
    Likes Received:
    54
    Trophy Points:
    48
    Location:
    El Paso, TX
    Welcome. Let us know if there are any further issues.
  5. ibmaxsdad
    Offline

    ibmaxsdad New Member

    Joined:
    Oct 15, 2011
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    Thanks to all for the advice. Ended up downloading the necessary Java program and had immediate success in set up. Again, thanks!
  6. BenLand150
    Offline

    BenLand150 Premium Member Premium Member

    Joined:
    Nov 29, 2010
    Messages:
    1,785
    Likes Received:
    71
    Trophy Points:
    48
    Location:
    Lincoln, NE
    Welcome! Glad you were able to figure things out.
  7. SFGate
    Offline

    SFGate New Member

    Joined:
    Oct 9, 2011
    Messages:
    3,265
    Likes Received:
    20
    Trophy Points:
    0
    Welcome to the site Dan. DancingNexus