Here's an interesting feedback letter I received.....

Discussion in 'Motorola Droid Bionic' started by Hodor, Nov 18, 2011.

  1. Hodor
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    Hodor Member

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    ....from the makers of the bloatware VideoSurf app after I wrote them to complain about not being able to remove their app from my Bionic:

    Hi!

    Thanks for contacting VideoSurf to express your concerns. We hear you loud and clear and obviously want to assist you in any way we can. Like all preloaded applications, we're challenged by the fact that the current version of the Android simply does not allow users to uninstall any preloaded application. We apologize for the fact that you are left with an app that you don't plan to use. That said, help is on the way. Google is releasing a new OS for all Android phones, called Ice Cream Sandwich. This new version will allow users to better manage, even remove preloaded applications they're not planning on using. Please follow this link to read more about the new OS and its features, in particular #9 to read more about disabling preinstalled apps.

    Even though the VideoSurf app hasn't been of interest to you, we encourage you to still give it a shot. If you'd like to read more about the app and how it works - follow this link.

    We appreciate you sending us your feedback and apologize for the inconvenience. Please let us know if there is anything else we can help out with.

    Take care,
    --

    VideoSurf Support Team
    http://videosurf.com
    VideoSurf (@VideoSurf) on Twitter
    VideoSurf - Website - San Mateo | Facebook


    Comments??
    Last edited: Nov 18, 2011
  2. Droid3720
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    Droid3720 New Member

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    Video Surf popped up in my notification bar yesterday. I looked at the Task Manager, but it didn't show it running. Sneaky little bastard.

    Sent from my DROID BIONIC using DroidForums
  3. Anathema
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    Anathema New Member

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    My problem with this is that disable does not mean remove.
  4. jayman350
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    jayman350 New Member

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    yeah but that is better than nothing. If you really want it gone, root your phone and delete it. Freezing the app in TiBu is essentially what the disable option will do in ICS.
  5. Al Neri
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    Al Neri New Member

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    Wow, that is not at all what I was expecting. I thought it was going to be a generic form letter. I can't wait for ICS.
  6. SANhacker
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    SANhacker New Member

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    Thanks for posting this. I noticed it for the first time yesterday on the notification bar and saw no way to uninstall.
    I had no idea what it was so this post is very timely. +1 Can't wait for ICS.
  7. bluezdawg
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    bluezdawg New Member

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    Thanks for sharing! ++1 ! Likewise, can't wait for ICS (after an ota of course ;-)
  8. SFGate
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    SFGate New Member

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    I'm impressed that they responded. Some don't answer questions at all.
  9. jntdroid
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    jntdroid DF Super Moderator Premium Member

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    thinking the same thing... and very thorough, professional, and informative as well!
  10. crashmw
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    crashmw New Member

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    Still seems like a lame app.
  11. illmatic636
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    illmatic636 New Member

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    It actually nice that they even replied to your letter. That is good business practice. My thoughts are, it's not their fault that the app is pre-loaded in the Bionic. I would think that this is a Verizon call. They are paid by those companies to have their app included in the bloatware. And I would not be shocked that it help to sell the device at a reduced price. IMO. [HR][/HR]
  12. Heywood
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    Heywood New Member

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    This is strange. After reading this (even though I don't own a Bionic, have an X2) I went into my apps and found Videosurf, deleted the data and cache and hit the uninstall button. Seems to have uninstalled.

    I don't recall whether or not I put it there or if it was pr-installed but its gone...I think
  13. Tonik
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    Tonik Member

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    I think all you did was uninstall the updates. I bet the original app is still there.
  14. Heywood
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    Heywood New Member

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    How do I check? It usually says uninstall updates when you can do that though. Its not even in my app drawer anymore
  15. Hodor
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    Hodor Member

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    I agree, you pretty much summed up how I felt too after reading it. I was very surprised they answered at all, and was very impressed at how well written it was!
  16. thaDroidz
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    thaDroidz New Member

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    I gotta go d/l from market just to check it out .. they could have pointed fingers at Verizon, but instead kinda dripped some ice cream on the floor...
    Kudos to app developers like that...

    posted tomorrow using the space time continuum app on my D1...
  17. dags5000
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    dags5000 New Member

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    Complaining to the app maker doesn't make much sense. Its a function of the OS. So moan at google for not being able to uninstall apps loaded on the system partition or Motorola for loading it in the first place.

    Sent from my DROID BIONIC using DroidForums
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