Here's an interesting feedback letter I received.....

Discussion in 'Motorola Droid Bionic' started by Hodor, Nov 18, 2011.

  1. Hodor

    Hodor Member

    Joined:
    Oct 16, 2011
    Messages:
    104
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    Michigan, USA
    Ratings:
    +21
    ....from the makers of the bloatware VideoSurf app after I wrote them to complain about not being able to remove their app from my Bionic:

    Hi!

    Thanks for contacting VideoSurf to express your concerns. We hear you loud and clear and obviously want to assist you in any way we can. Like all preloaded applications, we're challenged by the fact that the current version of the Android simply does not allow users to uninstall any preloaded application. We apologize for the fact that you are left with an app that you don't plan to use. That said, help is on the way. Google is releasing a new OS for all Android phones, called Ice Cream Sandwich. This new version will allow users to better manage, even remove preloaded applications they're not planning on using. Please follow this link to read more about the new OS and its features, in particular #9 to read more about disabling preinstalled apps.

    Even though the VideoSurf app hasn't been of interest to you, we encourage you to still give it a shot. If you'd like to read more about the app and how it works - follow this link.

    We appreciate you sending us your feedback and apologize for the inconvenience. Please let us know if there is anything else we can help out with.

    Take care,
    --

    VideoSurf Support Team
    http://videosurf.com
    VideoSurf (@VideoSurf) on Twitter
    VideoSurf - Website - San Mateo | Facebook


    Comments??
     
    Last edited: Nov 18, 2011
  2. Droid3720

    Droid3720 Member

    Joined:
    Nov 16, 2011
    Messages:
    33
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Kansas
    Ratings:
    +0
    Video Surf popped up in my notification bar yesterday. I looked at the Task Manager, but it didn't show it running. Sneaky little bastard.

    Sent from my DROID BIONIC using DroidForums
     
  3. Anathema

    Anathema Member

    Joined:
    Sep 29, 2010
    Messages:
    174
    Likes Received:
    1
    Trophy Points:
    18
    Ratings:
    +1
    My problem with this is that disable does not mean remove.
     
  4. jayman350

    jayman350 Member

    Joined:
    Jan 8, 2010
    Messages:
    843
    Likes Received:
    18
    Trophy Points:
    18
    Location:
    Lowell, Ma
    Ratings:
    +18
    yeah but that is better than nothing. If you really want it gone, root your phone and delete it. Freezing the app in TiBu is essentially what the disable option will do in ICS.
     
  5. Al Neri

    Al Neri Member

    Joined:
    Feb 8, 2010
    Messages:
    179
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Tumwater WA
    Ratings:
    +0
    Wow, that is not at all what I was expecting. I thought it was going to be a generic form letter. I can't wait for ICS.
     
  6. SANhacker

    SANhacker Member

    Joined:
    Jan 7, 2010
    Messages:
    352
    Likes Received:
    7
    Trophy Points:
    18
    Location:
    Arizona
    Ratings:
    +7
    Thanks for posting this. I noticed it for the first time yesterday on the notification bar and saw no way to uninstall.
    I had no idea what it was so this post is very timely. +1 Can't wait for ICS.
     
  7. bluezdawg

    bluezdawg Member

    Joined:
    Dec 3, 2009
    Messages:
    557
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Boulder, Colorado
    Ratings:
    +11
    Thanks for sharing! ++1 ! Likewise, can't wait for ICS (after an ota of course ;-)
     
  8. SFGate

    SFGate Guest

    Ratings:
    +0
    I'm impressed that they responded. Some don't answer questions at all.
     
  9. jntdroid

    jntdroid DF Super Moderator Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    6,436
    Likes Received:
    292
    Trophy Points:
    198
    Location:
    TX
    Ratings:
    +292
    thinking the same thing... and very thorough, professional, and informative as well!
     
  10. crashmw

    crashmw New Member

    Joined:
    Nov 3, 2011
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Still seems like a lame app.
     
  11. illmatic636

    illmatic636 Active Member

    Joined:
    Jan 4, 2010
    Messages:
    1,420
    Likes Received:
    2
    Trophy Points:
    38
    Location:
    NYC
    Ratings:
    +2
    It actually nice that they even replied to your letter. That is good business practice. My thoughts are, it's not their fault that the app is pre-loaded in the Bionic. I would think that this is a Verizon call. They are paid by those companies to have their app included in the bloatware. And I would not be shocked that it help to sell the device at a reduced price. IMO. [HR][/HR]
     
  12. Heywood

    Heywood Member

    Joined:
    Sep 20, 2011
    Messages:
    261
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    PDX
    Ratings:
    +3
    This is strange. After reading this (even though I don't own a Bionic, have an X2) I went into my apps and found Videosurf, deleted the data and cache and hit the uninstall button. Seems to have uninstalled.

    I don't recall whether or not I put it there or if it was pr-installed but its gone...I think
     
  13. Tonik

    Tonik Active Member

    Joined:
    Sep 11, 2011
    Messages:
    638
    Likes Received:
    43
    Trophy Points:
    28
    Ratings:
    +49
    I think all you did was uninstall the updates. I bet the original app is still there.
     
  14. Heywood

    Heywood Member

    Joined:
    Sep 20, 2011
    Messages:
    261
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    PDX
    Ratings:
    +3
    How do I check? It usually says uninstall updates when you can do that though. Its not even in my app drawer anymore
     
  15. Hodor

    Hodor Member

    Joined:
    Oct 16, 2011
    Messages:
    104
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    Michigan, USA
    Ratings:
    +21
    I agree, you pretty much summed up how I felt too after reading it. I was very surprised they answered at all, and was very impressed at how well written it was!
     
Search tags for this page
gow do i delete vodeosurf app?
,

how to uninstall videosurf

,
remove videosurf droid
,
removing videosurf
,

videosurf android

,
videosurf remove