Help!!!

Discussion in 'Droid 4 Tech Support' started by jrr212, May 8, 2013.

  1. jrr212

    jrr212 New Member

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    So I think I am screwed but here is the situation...

    I have a Droid 4 which the battery died on Thurs night, I plugged it in, let it charge a while then turned it on and it would not cycle past the red eye screen. Following the advice of someone I ordered a new battery and had it put in (even though only Motorola folks know how to unscrew screws - been yelled at by Verizon and Motorola for that already).

    Anyway charged the new battery pushed the power button and same thing, red eye screen after the M and the droid screens and sound it just sits there on the same screen.

    So my biggest worry is my pictures that were for some reason not going to my SD card :angry:

    Even with that being the only thing I want off there I tried the whole Volume up and down and power button thing to get to the screen where you can hard reset and decide what to wipe out and nothing. If I turn it off it comes right back on. I have been in tears with the Motorola people already, all I want is my pics off there and to throw the phone at the wall after :biggrin:

    So HELP - PLEASE! Is there any hope for me and my pics???
     
  2. mattjenn

    mattjenn Member

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    Well if your pics are on the phone and not SD card and you did a factory reset from recovery I doubt your pictures are still there as a factory reset wipes internal memory. Only thing I personally know of that you could try is to fxz back to stock. What OS were you running jelly bean 4.1.2 or ice cream sandwich 4.0.4?
     
  3. jrr212

    jrr212 New Member

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    I have not done the factory reset. Running the latest Jelly Bean (which is horrible).
     
  4. mattjenn

    mattjenn Member

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    Try doing a cache wipe its a long shot but never know. With it powered off hold both volume buttons and power at same time then use volume down to recovery press volume up then when android guy pops up press both volume buttons again scroll down to wipe cache and press power to select then scroll to reboot. I did this once a long time ago on my droid x I had at the time when I was in boot loop and it fixed it and booted right up. Its worth a shot and you won't lose any pictures or data like a factory reset does.
     
  5. kwyrt

    kwyrt Member

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  6. jrr212

    jrr212 New Member

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    Okay so I did the vol up and down and pwr button thing then the vol down and am at a AP Fastboot Flash Mode screen. I am so scared to do something and screw it up more and risk losing any chance of saving my pics. What should I do next? I am not super tech savy.
     
  7. mattjenn

    mattjenn Member

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    you don't wanna be in ap fastboot you need to be in one above it which is recovery of your on fastboot screen hit power and it should shut off
     
  8. jrr212

    jrr212 New Member

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    I hit the power button and it did shut off but when I tried to turn it back on got the same red eye screen. How do I get to the other screen I should be on. Sorry I am feel so dumb with this. Usually I can figure things out myself. Thank you!!!
     
  9. mattjenn

    mattjenn Member

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    Its cool that's why we are here is to help. When its completely turned off that's when you press power and both volume buttons once screen comes on you should see a list of options I think the 2nd one is recovery using the volume down go to recovery then press volume up to select recovery then you will see a android guy once you see that then you press both volume buttons at same time and you will be in recovery then press volume down to wipe cache partition then press power button to select once that is done go to reboot and press power to select and phone should reboot hopefully this will boot all the way for you
     
  10. jrr212

    jrr212 New Member

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    Does not look like I can get to that screen. It just powers back on when I let the buttons go no matter how long I hold them down I never get past the blank screen. If I then hit vol up I get to the AP Fastboot screen. :(
     
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