Help!!

Discussion in 'Android General Discussions' started by Slider11, Jun 24, 2012.

  1. Slider11

    Slider11 Member

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    I upgraded to a Droid razr maxx about a month ago, until the phone broke. The screen no longer turns on! I had a Droid x2 before I upgraded, and reactivated it until I could get my maxx fixed. I have no idea how to get it fixed though! Also, if I got it fixed after Jun 28, would I still be able to reactivate it and keep my unlimited data? If I could get some help it would be great!
     
  2. Lightnspirit

    Lightnspirit Member

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    Yes. You can reactivate your phone when it's fixed. The only way you would loose your unlimited data is if you upgrade at a discounted rate to a new phone OR change your plan. Switching phones will not change your plan unless your going between 3G and 4G. Confirmed by corp store 2 days ago when I asked the very same question but with different phones.
     
  3. Slider11

    Slider11 Member

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    I am in fact going to be switching from my 3g phone to a 4g phone, changing plans. Does that mean I can't keep the unlimited?
     
  4. Lightnspirit

    Lightnspirit Member

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    From a store rep (witch are not always right) he said it would be a "feature change" switching between 4G LTE and 3G devices, there is like 3 or 4 codes that have to be changed on the account each time you change it and after the 28th any "feature change" will cause you to be forced to choose a different plan. I would call 611 or double check with VZW on twitter.
     
  5. VooDooCC

    VooDooCC Member

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    I just had an online chat with a vzw rep and they said that it wouldn't affect the unlimited to swith from a 3g to 4g phone. I then copied and pasted your response, and got
    At least he admitted he doesn't know for sure about any of it.
     
    #5 VooDooCC, Jun 24, 2012
    Last edited: Jun 24, 2012
  6. Slider11

    Slider11 Member

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    Thank you! I was in panic mode for a while.
     
  7. Lightnspirit

    Lightnspirit Member

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    +1 for the online rep admitting he wasn't sure. The store rep showed me what he was talking about when I was there. I just called and asked to double check and the phone rep said she wasn't sure but asked her supervisor and said it "should" be fine but was not 100% either. They for sure can say it would be fine from 3G <> 3G & 4G <> 4G.

    Additional Features where the unlimited data is on your account.

    4G Phones have

    [TABLE="class: clear, width: 100%"]
    [TR]
    [TD="width: 70%"]4G DATA TRANSPORT
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"]Free
    [/TD]
    [/TR]
    [TR]
    [TD="width: 70%"]
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"]Free
    [/TD]
    [/TR]
    [TR]
    [TD="width: 70%"]
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"]Free
    [/TD]
    [/TR]
    [TR]
    [TD="width: 70%"]
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"]Free
    [/TD]
    [/TR]
    [TR]
    [TD="width: 70%"] 4G INTERNET ACCESS
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"]Free
    [/TD]
    [/TR]
    [TR]
    [TD="width: 70%"]
    4G APPLICATION ACCESS

    3G only have

    [TABLE="class: clear, width: 100%"]
    [TR]
    [TD="width: 15%, align: right"][/TD]
    [/TR]
    [TR]
    [TD="width: 70%"]3G Device
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"]Free
    [/TD]
    [/TR]
    [/TABLE]
    [/TD]
    [TD="width: 15%"][/TD]
    [TD="width: 15%, align: right"][/TD]
    [/TR]
    [/TABLE]
     
    #7 Lightnspirit, Jun 24, 2012
    Last edited: Jun 24, 2012
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