OK, so when I bought my droid, I pulled the SD card and insterted my 8gb from my storm (temprorarily until I could get my files switched over). When I did, It wouldn't boot... it would just show the red eye and droid over and over. I overlooked it as just something with the sd card and kept on using it. However, the problem has never really went away even with the stock sd card (the sd was never the problem) and sometimes it takes 20 minutes to cut my phone on after it resets or something. I have rooted my phone and put new roms/kernals on and it hasn't helped one bit. I am taking it back to vzw tomorrow ( I am in the process of trying to get it unrooted now), but I want to know what questions they will ask me.... like when I returned my storm numerous times, they would tell me to do a soft reset, if that didn't work, uninstall new apps, if that didn't work, wipe the phone... I guess my question is I am not going to do that because I'm not stupid and I know it won't help, but what is the process that they are going to try to put me through so I can tell them I've already done it? Is there a way to wipe an unrooted phone? has anyone else done a return for a hardware problem and went through this drill?