I did a hard restart on my HTC Eris and can't get through the *228 with Verizon to reprogram it. Is there a certain time that you have to call it, are they closed right now at 03:42 AM? I am sort of worried, I had all my data saved to a SD and hope I didn't destroy my phone somehow. Any advice? I kind of just went nuts and factory reset it because my programs were bugging out I think I got something bad and it was eating away my phone. Thanks!!