Help with email

Discussion in 'Android General Discussions' started by twoboyzmom, Sep 4, 2014.

  1. twoboyzmom

    twoboyzmom New Member

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    All of a sudden when I try to load emails i get a message on bottom of screen that says rey aren't synced?
    Never noticed that before. I have 4 emails coming to my phone.
    I go to settings and click on sync but after a while when I try to load mail I get same thing?
     
  2. UrbanBounca

    UrbanBounca Rescue Squad
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    Which email service? Which app?

    Sent from my LG-VS980 using Tapatalk 2
     
  3. twoboyzmom

    twoboyzmom New Member

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    I'm using the built in email app on the phone. I have yahoo century link and Gmail accounts. Haven't had an issue until today
     
  4. xeene

    xeene Gold Member

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    Have you tried switching wifi on and off and rebooting device?
     
  5. twoboyzmom

    twoboyzmom New Member

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    Yes I've done all that. Keep getting same message. Might have to head to Verizon.
     
  6. Sajo

    Sajo Diamond Member

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    When you open the Mail app and select menu (three dots) is there an option for "Enable Folder Sync"? If that was accidentally set to Disable Folder Sync you might see the message you are describing.
     
  7. twoboyzmom

    twoboyzmom New Member

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    Under sync setting it says master sync has been turned off. Where would I change that?
     
  8. Sajo

    Sajo Diamond Member

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    What phone model? I am not familiar with anything that says "master sync."
     
  9. twoboyzmom

    twoboyzmom New Member

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    Galaxy s4. When I go to settings and sync I can turn it on and off. But either way I choose still says master sync is off.
     
  10. Sajo

    Sajo Diamond Member

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    I'm not very familiar with Samsung phones and their Mail app, but inside the Mail app are there any settings for enable / disable sync? Or anything similar that would cause the Mail app only to stop syncing?
     
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  11. twoboyzmom

    twoboyzmom New Member

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    Yes. There is a box that says sync email. And it's checked to do so. But underneath it says master sync is off and I have no idea how why or where to change it
     
  12. Sajo

    Sajo Diamond Member

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    I'm not sure either. Hopefully someone that is very familiar with the Samsung S series will chime in and help.
     
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