Help with contacts!

Discussion in 'Samsung Galaxy S3' started by wmhjr, Jan 27, 2013.

  1. wmhjr

    wmhjr New Member

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    Hi all, new here. Been using a Galaxy S3 on VZ for the past couple months, having switched from an iPhone 4. Lots of struggles so far, with a ton of issues. The issue I'm trying to fix right now is repairing the (ridiculous to me) "joined" contact syndrome. Don't know what that feature is intended to do, but it is FAR too easy to accidentally "join" contacts. Now, I can't "unjoin" them. When I select a contact that I discover has been "joined", and on the menu select "unjoin", I do get the two different actual contacts listed with red check marks to the right. However, no matter what I do, the contacts simply will not unjoin.

    Can anybody help here? The lack of any real native synchronization capability with any of my long standing communication apps prevents me from any other easy solution. I've searched different forums, and google in general, but have found no solution whatsoever that works . Before long, I'm going to have to blow away contacts and manually deal with this.

    BTW, the phone was recently (and without either notice nor option to avoid) upgraded to 4.1.1. I'd also like to understand if there is a way to prevent these upgrades without being able to control the scheduling. This upgrade caused me issues and was at a very inappropriate time.

    Thanks!
     
  2. Shadez

    Shadez Super Mod/News Team
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    Where are you experiencing the 'join' contact? What app?
     
  3. wmhjr

    wmhjr New Member

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    I'm experiencing it in the core "contacts" part of the Android OS/etc as deliverd on the Galaxy S3. The other "apps" I mentioned are the ones on my PCs, etc. I have not installed any "contacts" app or anything else for phone/contact management. This is pure Android/Galaxy.
     
  4. Shadez

    Shadez Super Mod/News Team
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    I'm looking there now and I don't see 'Join' anywhere... I must be missing something.
     
  5. Shadez

    Shadez Super Mod/News Team
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    Or are you talking about all your contacts from every social media group being combined in contacts?
     
  6. wmhjr

    wmhjr New Member

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    No, I'm talking about "Contacts".

    On the Galaxy S3 with 4.1.1 OS,

    Click Contacts

    Select a contact

    Press the menu button

    4th from the top will be a "join contact" option

    This is not the only way to get there.

    Just below this there is an "separate contact" option.

    This option has yet to work a single time for me.

    I have contacts that have accidentally been joined. I can not separate them.
     
  7. Shadez

    Shadez Super Mod/News Team
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    Ok I found where you are at. And I'm just taking a guess here. Is it all your social media friends showing up or something else? What contacts are being added. If it's like yahoo or something you need to go to accounts, open it up and turn off synch. Unfortunately for me, I did this and had to go through and long hold down each contact I wanted to delete... kmi
     
  8. wmhjr

    wmhjr New Member

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    No, I'm trying to be very clear here. Please excuse my blunt description here, but I'm not being clear enough otherwise.

    I have never, ever, ever imported, involved, added, edited, linked, etc with ANY "social media" contacts in any possible way.

    This is totally, completely, and solely related to contacts which were added to "contacts" in the Galaxy S3. These are phone and email contacts. That's it. Not a single, solitary facebook, twitter, or whatever other type of data. Only phone number, address, email address. Only native contacts in the traditional sense of contacts.

    Contacts are not being "added". Contacts are being "joined" together. More specifically, here's an example.

    Two separate contacts exist on the phone, each with separate phone numbers, etc.

    Accidentally, the two get "joined" with the utterly ridiculous "join contacts" function on the S3/Android OS.

    Now they appear as "One contact". They are not separate. One of the "names" effectively goes away.

    I need to reverse this. There is a function called "separate". It's documented (improperly and out of date) on the Android help sections. It has apparently not been updated since 4.1. Furthermore, the 4.1 section has not been updated to include the Galaxy S3 as one of the devices.
     
  9. Shadez

    Shadez Super Mod/News Team
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    I understand you are saying now, I'll look into it today as this is I heard of it. I'm guessing, purely speculative, it's a setting that's somehow being activated when you press one contact after another. Again, I'll see what I can find out..
     
  10. Shadez

    Shadez Super Mod/News Team
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    After you click menu in the contacts area, do you see sych data? Is that checked?
     
  11. wmhjr

    wmhjr New Member

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    I do not.

    However, if I instead hit menu,and then accounts, there is an "auto sync app data" option which is checked, however which I do not believe does anything related to this.

    This is even according to Android unrelated to any synch, etc. It is apparently a miguided and poorly executed (in my opinion) way to join two contacts, likely if there were two contacts with multiple numbers, etc, that are really the same contact. Other PIMs have for years had different and less problem prone methods to do this. The bigger issue here is that the prescribed method to "separate" seems to be totally non-functional. Perhaps an Android bug?
     
  12. Shadez

    Shadez Super Mod/News Team
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    What happens if you select or long press down the joined contacts? Does it give you an option to remove one?
     
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