Help with Carbon/helium Backup...

Discussion in 'Samsung Galaxy S4' started by christiansectas, May 26, 2013.

  1. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I just switched from Verizon S3 to the Verizon Galaxy S4, I had tons of backup data files stored in my sd card, got the new S4 and updated drivers on my pc and Carbon (Now called Helium) is not reading/detecting the Phone, the PC does, but not the program...Please help and Thank YOU!
     
  2. loonie01

    loonie01 Member

    Joined:
    Dec 24, 2009
    Messages:
    117
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Detroit, MI
    Ratings:
    +0
    What I did was download Helium to phone. Since I didn't have root, it asked for me to download the PC version here (ClockworkMod Carbon). Once it's installed, run the phone version, it will ask you to plug the phone into the computer. Make sure (make sure USB debugging is on) it should work then. I think these were the steps I took.
     
  3. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Thank you for the Reply! Those were the exact same steps I took as well and the pc software still didn't recognize it :(
     
  4. loonie01

    loonie01 Member

    Joined:
    Dec 24, 2009
    Messages:
    117
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Detroit, MI
    Ratings:
    +0
    Did the Helium app on the PC have a green check on it?
     
  5. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    It just says that is trying to connect but nothing happens...
     
  6. loonie01

    loonie01 Member

    Joined:
    Dec 24, 2009
    Messages:
    117
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Detroit, MI
    Ratings:
    +0
    Try re-installing the drivers or a different usb port.

    Did you enable developer mode?
     
  7. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I followed all the steps, including this one, and all three USB ports and none of them worked..
     
  8. loonie01

    loonie01 Member

    Joined:
    Dec 24, 2009
    Messages:
    117
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Detroit, MI
    Ratings:
    +0
    Do you have any other type of phone drivers installed other than Samsung. I had HTC drivers conflicting with Samsung.
     
  9. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I had some Motorola ones, completely wiped them off and still nothing...I'm starting to believe that the developers at Helium perhaps need to update something in their PC software or perhaps the S4 Verizon version is crashing with the software.
     
  10. loonie01

    loonie01 Member

    Joined:
    Dec 24, 2009
    Messages:
    117
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Detroit, MI
    Ratings:
    +0
    Did you try installing Kies or try the usb cable that came with it. I'm running out of ideas. :)
     
  11. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I did use the cable that came with it, BUT Kies is not installed though, perhaps I can try that, BUT I have to say that I never need any of Kies stuff with my S3 or Galaxy note 2, I have to say It might be a compatibility issue with VERIZON S4 version...But I'll try to install Kies and see what happen!
     
  12. christiansectas

    Joined:
    Apr 12, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Problem solved! Uninstalled all the Samsung drivers, then installed KIES, then switched to mtp use option and that's it! Thank you so much for all the help!
     
Search tags for this page
carbon backup for galaxy s4
,
helium backup not connecting
,

helium backup not working

,

helium backup pc

,

helium backup to pc

,
helium desktop not connecting
,
helium motorola
,

helium not detecting phone

,

helium not working

,
helium samsung galaxy s4