Help!!! Updated my s3 and now my contacts aren't loading and more...

Discussion in 'Samsung Galaxy S3' started by droidgirl888, Dec 9, 2013.

  1. droidgirl888

    droidgirl888 New Member

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    Hi All...

    I am a novice droid user having only updated to one a few months ago.

    I just updated my operating system... and now 2 things are not working:

    1) My contacts won't load. When I try to open my contacts it says "contact list is being updated" with the progress circle underneath.... I wait and wait and nothing happens.
    --What I have done so far - restarted the phone, and also went to settings>application manager>all>contacts>force stop/clear data/clear cache/ --- did not do a thing. I also live chatted with a samsung tech and they advised me to back up my data via Kies and do a hard reset.​

    2) my main email account (a gmail account through my samsung email box) is not longer retrieving email.

    Please help... doing a hard reset is traumatizing and I would like to avoid it! :frown:
     
  2. bkdodger

    bkdodger DF Super Moderator Staff Member

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    Welcome to the forum. ..it sounds like the Gmail issue is what is messing with your contacts ..If you go to settings /accounts/Google ..tap on Google ..see what is checked on ..and hit sync now ...What does it show?

    N3 tapa
     
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