help SD card has become incompatible

Discussion in 'Android Support' started by tjskhj, Mar 10, 2017.

Tags:
  1. tjskhj

    tjskhj New Member

    Joined:
    Mar 10, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Motorola moto g3
    Hi my phone reset and the sd card became incompatible with the phone (and with the computer) since I had converted the card into internal memory How do I retrieve the data from a notebook app that was on the card? Thank you!!
     
  2. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,678
    Likes Received:
    3,546
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,034
    Current Phone Model:
    iPhone 7 Plus JB
    Sounds like the card is corrupted and I do not believe you will any luck retrieving the data.

    You can try some of those apps that claim they can recover the data, but I have never had any luck doing so..
     
  3. Mustang02

    Mustang02 Diamond Member

    Joined:
    Aug 8, 2010
    Messages:
    7,624
    Likes Received:
    5,114
    Trophy Points:
    1,563
    Location:
    Ohio
    Ratings:
    +6,072
    Current Phone Model:
    Nexus 6P/5X
    You'll have to use a computer to try and recover it. Using a tool like recovermydata, free trial, you can see what's on the card.
     
  4. tjskhj

    tjskhj New Member

    Joined:
    Mar 10, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Motorola moto g3
    I just did and it seems like it has recovered some stuff but all i get acces to is empty folders that seem to only be able to be read on phone, and when i move them on nothing happens:/ any idea that could help at this point ?
    Thanks!!
     
  5. Maddy30

    Maddy30 Member

    Joined:
    Sep 30, 2015
    Messages:
    73
    Likes Received:
    8
    Trophy Points:
    8
    Ratings:
    +8
    Unfortunately, that card is now inaccessible. When you format a card as Internal Storage, the card gets encrypted, and the encryption key is saved to your phone. If you do a factory reset, that encryption key is lost, and therefore the data on the card cannot be read. Sorry!
     
    • Like Like x 1