Help! Phone won't turn on.

Discussion in 'Android Tech Support' started by BoostHungry, Apr 8, 2010.

  1. BoostHungry
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    BoostHungry New Member

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    When I try to turn on my phone it gets stuck on the white, circular, Motorola symbol. The only way I can even get the phone to turn off again is by yanking the battery. I can't seem to do anything to get the phone to turn on again.

    Is there a hard-reset I can use when the phone is off?

    Is there a standard warranty on the phones or do I need to use my insurance to get a new phone and pay the deductable?
  2. ndhill1976
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    ndhill1976 New Member

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    Put it on the charger for a while.
  3. BoostHungry
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    BoostHungry New Member

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    tried that. Yanked the battery to turn it off again. Then plugged it into the charger to see if the charger could turn it on. I left it like that for my entire drive to school (45 minutes) and it never got past this screen.
  4. Fraxinus
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    Fraxinus New Member

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    Are you rooted and have you installed a custom kernel? If you're not sure what I just asked, completely ignore it because it doesn't apply. If your answer is "yes" though, reflash a different kernel.
  5. hookbill
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    hookbill Premium Member Premium Member

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    Moved thread to Rescue Squad for further assistance.
  6. beneharris
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    beneharris New Member

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    yeah that sounds like what would happen if you installed a custom rom, or kernal. if you didn't, and hte phone just broke by itself, you should be able to take it back.

    although, i belive if you can still get to the recovery console, your ok. (hold hte x button, plus power. once it turns on let go over power but not x. when a little triangle with a "!" pops up, thats what you want)
  7. BoostHungry
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    BoostHungry New Member

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    No my phone is not rooted, and has been working fine with the natural 2.1 update since last Sunday. Everything about the phone, cept for a few simple apps is stock.

    I will try the power with the x button now. Thanks for that!
  8. BoostHungry
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    BoostHungry New Member

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    Wait....What "x" button? Just tried the "x" key on the keyboard with no luck, held both x and power then when it powered up let go of power and kept holding x for a good 30 seconds with no luck.

    Motorola Droid btw.
  9. hookbill
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    hookbill Premium Member Premium Member

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    He was referring to the X on your keyboard.
  10. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    try this and see if it helps you any. I will be monitoring you thread to provide further assistance:

    http://www.droidforums.net/forum/rescue-squad/36302-troubleshooting-guides.html
  11. BoostHungry
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    BoostHungry New Member

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    Well I appreciate the quick responses but I'm unable to enter recovery mode. So guess that means I need to have a tech look at it. I'll bring it to my closest Verizon store tomorrow.

    Thanks,
    - BoostHungry
  12. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    we got you here
  13. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    power off your phone. hold x..then power the phone on while still holding x. do nt let the x button go until you get this /!\.
    Once you get there hold the vol up button then camera button. let me know when u get there.
  14. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    oh i must ask...forgive me for forgetting. did you update to the current system 2.1 software update recently.
  15. BoostHungry
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    BoostHungry New Member

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    I tried the holding power and x button. Tried it multiple times sometimes holding "x" for over a minute with no luck.

    And yes I've updated to 2.1 automatically on Easter Sunday. Haven't had an issue with 2.1.
  16. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    The reason I asked because the recovery mode has been removed from 2.1. You are under warranty I would take it vzw.
  17. beneharris
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    beneharris New Member

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    they removed recovery mode from 2.1? why?
  18. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    So that people would not be able to root.
  19. BoostHungry
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    BoostHungry New Member

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    hahaha that's so odd. I really could have used that feature!!!
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