HELP! Phone isn't saving pictures to my SD Card!

Discussion in 'RAZR HD and RAZR HD MAXX Support' started by SarahBeth, Dec 15, 2012.

  1. SarahBeth
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    SarahBeth New Member

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    I just did a factory reset on my phone and every single picture I saved from text messages, internet, downloaded from emails are gone. Everything that was on my phone prior to me getting my Razr HD is still there but it's everything that I saved after I switched to my Droid Razr HD that is gone. Is there something I am supposed to do to get these things to save on my card? If so, how? I assumed my phone was saving to my SD card automatically but I was wrong...help!
  2. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    If they were on your card they still are. Do you use Astro file manager?
  3. SarahBeth
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    SarahBeth New Member

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    I thought the pictures that I saved AFTER I bought my razr hd were being saved on my SD card but apparently they weren't. How do fix my phone to save everything to my SD card? The only pictures I have are the pictures I had saved when I had my DROID X.
  4. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    Did you back anything up? Verizons back up plus I believe does it by default. Check that under your app drawer.
  5. SarahBeth
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    SarahBeth New Member

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    How do I get my phone to save the files to my SD card since it's not doing it on it's own?

    BUA didn't back up all the pictures. Just a few.
  6. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    They should automatically be saved ot SD card, Do you use lookout?
  7. SarahBeth
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    SarahBeth New Member

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    Yeah I use lookout but it didn't save my pictures. I figured out how to get my camera to save the pictures I take to my SD card but I can't figure out how to get the pictures from text messages, internet, and emails to save to my SD card.
  8. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    Have you tried long pressing them?
  9. SarahBeth
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    SarahBeth New Member

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    Yeah, but apparently they are saving to my internal storage instead of my SD card. How do I change that?
  10. Shadez
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    Ok I don't have a RAZR but under email settings I think it is, you can select default folder. I really wish someone with a MAXX could answer this better...
  11. Spey
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    Spey Member

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    Save Photos to SD-Card vs. Internal Memory:
    I am running Razr M on JB, but possibly a couple things you might want to try on your device (to get photos saving to SD-card).

    1) Settings Menu (running camera - set to Save to SD-card instead of Internal Memory, may need to scroll down menu to see this option).
    If already set to save-to-SD, and still saving to Internal Memeory, possibly one of two solutions may apply:
    2) Remount SD-card (remove and re-install - when card is idle, nothing being read/written).
    3) Reboot Device (sometimes this can clear things up).

    On a number of the Droid phones there is an un-mount function (much like Win-7, etc. where you eject or dismount an external USB drive) that Moto provisioned for users to select prior to removing SD-card from device. This effectively shuts off the cards processing and/or does not give a user display indicating ok for safe-removal until the SD-card is idle. Pulling a memory device while the device is read/writing can cause a number of issues including corupted data and also a situation where the device will no longer acknowledge the SD-card is plugged in. Usually re-mounting the card will re-establish the SD-card with the device (will not however fix corrupted data). I am guessing that at some point your phone may have lost it's association with the SD-card.

    Update: Transfer from Internal-Memory to SD-Card (Photos, Vid's, Files, etc.)
    Once you get the phone configured to save photos (as they are captured) to the SD-Card, then you could "move" pre-existing photos from phones internal-memory to the SD-Card (if your goal is to have all your photos - previous ones stored to internal-memory included - on your SD-Card).
    1) Use the File Manager to find the photos (or any files for that matter) stored on internal memory,
    2) highlight/select them (individual files or folders containing many files),
    3) select the "move" icon, navigate to where you want the stuff transferred, then
    4) "paste" to that location (this will cut/paste vs. copy/paste).

    Hope this helps sort out the problem ...
    Regards,
    Last edited: Dec 17, 2012
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