HELP! My ringtones have been wiped out

HELP! A few days ago all of my ringtones were wiped out. ALL. All customizations I had on the phone (default ringtone, personalized ringtones, SMS notification, alarm, etc) have been wiped. This happened a few days ago and I was away on Christmas travel from my computer. Now I'm home and I've copied/pasted all ringtones back to the phone in like 6 locations and nothing is working!!!!! I restarted the phone (twice) and it doesn't seem to be recognizing the files I just copied to it. As a matter of fact, the phone doesn't seem to be offering ANY sounds other than this ONE sound -- so I can't choose anything, not even from a list of what might have been pre-loaded Android sounds. Nothing but the one.

I'm on Verizon, Galaxy S3, Android v 4.1.2.

I have no idea what has happened to wipe things out. Thoughts?

Thanks!

 

Yes. When I choose the ringtone type I choose music and when I'm taken to the next screen to choose the song there is NOTHING in the list to choose from. It is literally a blank screen with a "Back" and "OK" button.

Here's an example of me trying to assign my default ringtone (which, remember, had been done successfully as of 2 weeks ago):
1. Go to Settings
2. Choose "Sound"
3. When looking at the info on the "Sound" screen the "Device Ringtone" says unknown ringtone <---- right there I think that's the first bad sign of something. Even my phone doesn't know which ringtone is chosen, but something is there b/c when I receive calls a stupid chime thingy plays
4. Choose "Device Ringtone" and the next screen lets me choose among:
-- Silent
-- Current Ringtone (no description as to name, etc)
-- System Ringtone (no description as to what this is)
-- Music
I choose "Music"
5. The next screen is the "Select ringtone" screen which is TOTALLY BLANK save for the "Back" and "OK" buttons at the bottom of the screen.

(I would gladly upload a screenshot but now all of a sudden my phone won't save screenshots -- it appears to take the screenshot but then I get a message saying it's unable to save the screenshot). (Grrrreeeaaat).


I've copied my ringtone .mp3s to both the phone and the card and in locations that clearly say "ringtones", "music", "notifications" -- you name it, I've copied the files there. They're all over the place.

HELP!

 

Darn. I was hoping someone would have some insight into this issue. I guess I'll have to do a factory reset, which is obviously the very thing I was hoping posting on this forum could prevent. Once again: help????

 

Hey there,
Thanks for your reply. I've resolved the issue, but unfortunately the resolution to the issue was to do a hard reset of the device. UGH. Painful. Very painful.

Before doing the reset I:
-- uninstalled a couple of apps that I thought might have caused the problem (GSam, perhaps a setting I did went too far?, and Battery Doctor for the same reason). No help.
-- Upgraded to 4.3. No help.
-- Went to a Verizon store and had someone there try to fix it. He couldn't. No help.

The reset totally restored all tones (both stock and the ones I added to phone after the reset) and as of right now the phone is behaving as I expect (errr, except now mSecure won't install on the device. Don't know what that's about...)

 

Thanks for this info. I looked in the /Android/data/ location on both the Card and the Phone and neither location has mSecure data. Still, the app won't install. And this is one app I really depend on and use a lot