HELP!!!! Motorola Citrus Problems

Discussion in 'New Member Introductions & Site Assistance' started by lashonda_boo, Jul 29, 2011.

  1. lashonda_boo
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    lashonda_boo New Member

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    Hi my name is Tiesha and I have the Motorola Citrus and I got the phone on Christmas 2010. Every since then I have had problems with it, when I'm on the phone it randomly cuts off by it self and people say they call me but I don't recieve them calls. And just starting tonight when I try to open a txt the Screen turns black and goes back to the home screen and it dont show any of my contacts and when I try to make calls the phone is EXTRA slow making the calls please help me.
  2. Hawaiian Princess
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    Hawaiian Princess Moderator

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    Welcome to the forum. Sorry ur having issues but when was the last OTA update on ur phone? Also, have u tried factory reset? It wipes everything clean so u if u decide to factory reset, be sure to save important files. Is ur device rooted? If not, definately take it in to have a tech look at it. Good luck...
  3. lashonda_boo
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    lashonda_boo New Member

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    How do ii factory reset iit???
  4. BenLand150
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    BenLand150 Premium Member Premium Member

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    Settings, privacy, factory reset.

    Also, welcome to the forums.

    Sent from my DROID3 using DroidForums
  5. Hawaiian Princess
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    Hawaiian Princess Moderator

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    Go to Settings/Privacy/Factory Reset
    Again this erases all data on ur phone
  6. Hawaiian Princess
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    Hawaiian Princess Moderator

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    Thanks Ben! Busy looking around...lol
  7. lashonda_boo
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    lashonda_boo New Member

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    thnx uu2 :)
  8. lashonda_boo
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    lashonda_boo New Member

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    wait does iit erase my current phone number???
  9. BenLand150
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    BenLand150 Premium Member Premium Member

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    Haha, no problem!

    @lashonda - nope! You're good. :) you do however have to put in your gmail account, though, to regain your contacts if you didn't know yet.

    Sent from my DROID3 using DroidForums
  10. lashonda_boo
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    lashonda_boo New Member

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    kk thnx ii diidnt want to lose my phone number
  11. BenLand150
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    BenLand150 Premium Member Premium Member

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    Yep, no worries. Any other questions, feel free to ask.

    Sent from my DROID3 using DroidForums
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