Hello!!

Discussion in 'New Member Introductions & Site Assistance' started by LYN J, Jul 23, 2014.

  1. LYN J
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    LYN J New Member

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    Looking forward to all of your tech savvy advice. I am a huge photo bug so hoping someone has an answer for me.

    I have a Galaxy SIII. On Friday it went swimming while were camping. I took the battery out and laid it in the sun and riced it on Sunday. Initially it had a faint screen which has now gotten to where everything look normal & works except for the touch screen. I can receive calls, but can't swipe to answer. I have responded to text messages via the voice system. I have a ton of photos on it and I would like to get them off. I thought that they were being stored on the card, but were not. What a way to find that out!!

    I have accessed the Photo Gallery by using the voice commands and can see that all of the pictures are intact. I have tried to download and export using the voice system with no luck. I have tried to connect to my laptop but it does not recognize that the phone is connected. I went to US Cellular and the guy said there was no way of getting them off, but since I can see them I have to assume that there is some way of doing it.

    Sure hope you have some suggestions!! Thank you so much!!
    lyn
  2. leeshor
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    leeshor DF Super Moderator Staff Member

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    Welcome to the forum Lyn

    The first thing you should do in a case of phone gone swimming is to remove the battery and seal it the phone in a bag of uncooked rice for at least 24 hours.

    In the future using DropBox to sync those photos to the cloud would help to preserve them in the case of a catastrophe..
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  3. LYN J
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    LYN J New Member

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    I put it in rice as soon as we got home. My DropBox was full. =( Thank you on the welcome and the thoughts!!
  4. leeshor
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    leeshor DF Super Moderator Staff Member

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    I had a customer just last week who wished his DropBox hadn't been full. Sorry about that.

    You didn't say how long it was in the rice. It may take some, (more), time.
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  5. LYN J
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    LYN J New Member

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    At least that sounds hopeful!! Thanks again. I will keep trying. I am pretty determined on this one. lol
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  6. cr6
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    cr6 DF Super Moderator Staff Member

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    Welcome to the forum LynJ!

    tap'n on my S5
  7. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    Welcome! :)
  8. smalltowngirl13
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    smalltowngirl13 DF Administrator Staff Member

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    Welcome aboard and have you tried to reinstall the phone drivers to see if the computer/laptop will see your device?