Having problems transferring files from phone to pc

Discussion in 'General Discussions' started by cinque8, Aug 15, 2020.

  1. cinque8

    cinque8 New Member

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    Hello,

    I recently purchased a new Android 9 phone. With my previous Android 9 phone, I would transfer files and videos to my Windows 10 laptop via USB cable with no problem. But when I connect my new Android phone to my laptop, in This PC, it shows the phone folder, but when I click on the folder, it is empty. When I do the same thing with my old phone, it shows all of the documents and videos. Is there an adjustment that I need to make here?

    Thank you
     
  2. bkdodger

    bkdodger Administrator
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    When you connect phone do you see anything in the drop down notification? Possible you need to change to transfer files and data .. if not maybe have to revoke USB connection and disconnect then connect back and give access ..
     
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