Have to give back my Droid?

Discussion in 'Android General Discussions' started by helter, Nov 26, 2009.

  1. hrhkee

    hrhkee New Member

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    Careful about refusing to pay bills. I am noticing the customer has no rights lately and all this will do is affect your credit. There is no consumer advocate to really stand up to companies that screw up. The BBB tries but companies lie their way around them.

    Find a way to get what you want without shooting your credit in the foot.
     
  2. hanano17

    hanano17 Member

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    What exactly did they charge you on the bill? If you switched from a family plan to a single plan, then you more than likely got charged a termination fee + early upgrade and maybe even an activation fee (on top of the discount price of the droid). Reason should be obvious, you close a line when changing to a single plan. Now they should have told you that at the store, but if they didn't it's in the contract you signed originally, so you can't go after them with a lawsuit. What you can do in that case, is just ***** them out enough for the lack of being informed properly. ***** enough and they should budge a little in some way.

    I believe the ETF before the increase was $175, which goes down by $5 a month for every month you've been under contract (might be $10 for a family plan).

    The fact that they said you were eligible for an early upgrade is on them, and not you.
     
  3. JonKyu

    JonKyu Silver Member

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    Ugh, this bothers me soo much. This is why I have to do proper research and really KNOW what my plan is and keep track of it because Verizon reps don't know what they are doing sometimes. I feel like their so eager to sell you something so they get more commission. Always always ask them questions, The lady that sold me my droid almost did some strange things to my account until I started to ask questions and made her second guess herself. Always ask why, and how much etc...

    Anyway definitely contact someone do NOT allow them to steal an early termination fee when they were the ones telling you, that you are eligible. I hate to say it but I think you should ***** big time (it's not something I like to do, but if I'm getting ripped off I'm going to *****). Ask them to speak with someone higher etc...
     
  4. thelion

    thelion Member

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    I have a number but I am reluctant to give it out as it goes to a direct desk. Do a quick Google search for Verizon executive customer service. Talk to whomever answers and tell them your story. Tell them you WANT to stay wit VZW but.... and by the way their customer service has been terrible and you just want to work this out and if they could only help you....

    You know the drill. These guys are great. They aren't your average paygrade.
     
  5. hanano17

    hanano17 Member

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    They won't be stealing an ETF from him, its in his contract. Just like anyone elses. The upgrading has nothing to do with that. He wanted to switch from a family plan to a single plan, sucks that you get charged an ETF for it, but thats how it works.
     
  6. LordKastle

    LordKastle Member

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    I think we are missing something here. When he got his new Verizon phone he opted in to a new contract. Last time I checked when you opt in to a contract one side cannot then go behind the scenes and change it.

    It's called a breach of contract.

    If you sign a contract where I pay you 1 million dollars but if you make the all-star team there in a bonus incentive that will give you 200 thousand dollars more, thats the deal. If you make the all-star team and then are notified that the 200 thousand only applies to players with at least 2 years of service on the team so the pay is refused, that is a breach of contract.

    Another example? There was a gas station that made a mistake and was selling 99 cents for a gallon. If I paid 2 dollars on my credit card to fill up my tank and left, the deal is final. If I got a bill where the gas station charged me 40 dollars instead, that would be illegal.

    A contract is a contract. Just like Verizon says.
     
  7. Tinkerbell

    Tinkerbell New Member

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    My husband & I had a similar problem a couple years ago. You need to get in touch with the highest ranking person you can, distric manager, Supervisor, area manager. You need to talk to someone that has the power to do something, sales reps can only do so much. But get ahold of a higher up and push the issue the longer you've been with Verizon the better. We have been with them for 10 years since they started as Airtouch. We got the Dist. Manager to give us each phones at 1/2 the price, cases, & charges free. I can't guarantee you will but you should be able to get them to help in some way. Good Luck! :motdroidhoriz:
     
  8. JonKyu

    JonKyu Silver Member

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    Maybe so, but from my undertsanding the only reason he switched plans was because they said he was eligible. And the fact that the verizon rep failed to realize their mistake has caused this very costly mess. The verizon rep should have known that the op wasn't eligible and that changing plans would create the situation the op is in now. So I dont believe the OP should be at fault and have to pay any fee.
     
  9. LordKastle

    LordKastle Member

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    Like I said..he entered in to an extended contract with Verizon at the store. You cannot go behind the scenes and manipulate a contract and then notify someone that changes have been made once both parties have agreed. It is called a breach of contract.
     
  10. helter

    helter New Member

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    From what I was told on the phone, I could return the Droid and go back to the old contract. Of course, Verizon has a way of trying to get extra money out of you. So we shall see what happens

    " If " I return the Droid they are going to owe me a credit for one of the contracts. I shouldn't have to pay for two contracts.
    What my bill reads now is $60.00 per month for 1 phone in a family plan and $79.95 for the Droid in a single plan. All they did was remove the second line in the family plan which I was paying $20.00 per month for and was never used to begin with. Verizon seems to acknowlege the mistake but their only solution is to return the Droid and buy it again in February.
    Dumb I know, because they are going to have to take a used phone, car phone charger and case back and have an unhappy customer who spent hours having to deal with their mistake.
     
    Last edited: Nov 27, 2009
  11. sqchram

    sqchram Member

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    'Allah Akbar'?

    Usually works at the airport..
     
  12. thelion

    thelion Member

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    If you return the Droid within 30 days you can cancel the new contract without an ETF and you roll back to your old contract.

    Call corporate. They can and will resolve this. If you aren't willing to do that, I can only assume you don't really want the issue resolved.