Really? Emotional damages over a phone?? It's a farcking phone for crying ot loud!! Get real. Now... the OP does have a leg to stand on; the store told him he was eligible and proceeded to set him up, so Verizon needs to honor what their agent set up. Wow!! How in the world does your ego and inflated sense of importance fit into your house with all 5 of your phone numbers, land line and whatever other devices you MUST have to be reached 24/7/365?? More phone numbers = higher status? Please... In fact, just the opposite is true. If you have to have all those numbers to improve your importance, then you really don't have all that much. In reality, it's the opposite that's true. The more important you are, the fewer phones you really need; if you're that important, those that need to get a hold of you will figure out a way to reach you through your one number.