I am a Marine, and have been through six phones in the last year. In most cases it was cause the phones were crushed in circumstances that I didn't expect the phones to survive anyway. Up till this last phone I had yet to drop a phone and the glass break at waist high. But due to my current track record, I went into my verizon store requesting something more rugged. They suggested the Commando. It is a phone that offers me the freedom to use the droid system(which is awesome) and have all the capabilities of my prior phones. My unit was stationed at a local hotel for a few days, and on my way on to the elevator I pulled the phone out of my pocket. I dropped the phone from waist high. The glass shattered. I am sad to say that for now, The verizon company has treated me like an unimportant unintelligent reject, and the casio company has ignored and made contacting them about the phone impossible. I am still currently out of town and would like to know if anyone has any more help or information on how I can go about getting my screen replaced.