Greetings from a new Thunderbolt user

Discussion in 'New Member Introductions & Site Assistance' started by BrettB, May 1, 2011.

  1. BrettB
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    BrettB New Member

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    Hello to JohnDroid and the rest of you! I'm a new HTC Thunderbolt user. I got mine the first day they were available, and while I'm pleased with it I have data connection issues and I have my eye on new accessories such as docks. I'll just be moseying about seeing what info folks have to share. Greetings to all, and thanks in advance for another source of information. -Brett
  2. BrettB
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    BrettB New Member

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    Funny I should find this forum first. And while it appears that you have useful info here I also found the Thunderbolt Forum and will likely, of course, be over there more often...
  3. Hawaiian Princess
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    Hawaiian Princess Moderator

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    welcome to the forum! glad u made it over. r u on the 4G network? was curious as u mentioned data connection

    sent from the Hawaiian D2G
  4. BrettB
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    BrettB New Member

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    I'm on 3G nearly all the time but close to the edge of a 4G cell at home. I've suspicions about the effect of the boundary at night when the atmospherics makes the signal just barely available. I will occasionally see 4G when I awake pre-sunrise and sure enough, nearly every morning requires a reboot to get my data back. Are there links where I can read more about similar issues, and possibly, solutions? Cheers, Brett
  5. Hawaiian Princess
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    Hawaiian Princess Moderator

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  6. BrettB
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    BrettB New Member

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    Much Thanks, Hawaiian Princess!! I will have a look...

    -Brett
  7. Hawaiian Princess
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    Hawaiian Princess Moderator

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    ur very welcome. one more thing, is ur wireless/network set up with CDMA and as automatic? like my mine sometimes after a reset it goes back to Global network which slows my connectivity and eats battery life
    good luck hope u find everything else awesome

    sent from the Hawaiian D2G
  8. burgeke
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    burgeke New Member

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    I'm in the same situation and experience constant drops and switching from 3G to 4G. I've found that locking to one or the other (LTE on off from market) fixes my problems. Good luck.

    Sent from my ADR6400L using Tapatalk
  9. Hawaiian Princess
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    Hawaiian Princess Moderator

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    so 4G really isn't all that great huh. im sure there's still lots more upgrades to their systems

    sent from the Hawaiian D2G
  10. BrettB
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    BrettB New Member

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    Thanks burgeke. I will certainly give that a try. I saw today that they are coming out with a software update (radio firmware maybe) for the TB. Maybe that will be the longterm solution.

    Cheers,
    Brett
  11. BrettB
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    BrettB New Member

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    Just as a follow-up to burgeke, I tried the suggestion and set my phone to 3G only and, for this morning anyway, it worked. I remained connected and continue to have uninterrupted data service. Thanks!

    Sent from my ADR6400L using DroidForums
  12. spindizzy
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    spindizzy New Member

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    How are you guys selecting just 3g?

    Sent from my ADR6400L using DroidForums
  13. BrettB
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    BrettB New Member

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    I used "LTE OnOff" from the Market, and suggested by burgeke, and I am very pleased with it. I have not had a problem since blocking 4G. I did download the Thunderbolt update this afternoon and I am hopeful that will fix the issue. I have re-enabled 4G and I am looking forward to seeing if I have problems tomorrow morning.
  14. BrettB
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    BrettB New Member

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    Here is an update, as it may be pertinent to others...

    After updating to the new Android version I still had problems with my data connection being lost in the morning. Yesterday Verizon asked that I do a factory reset. While frustrating, more of my configuration was preserved than I had anticipated. On the down side, my Thunderbolt crashed first thing when I used it this morning. After it restarted and was up for an hour or so I once again lost my data connection. :icon_evil:

    Verizon has decided that it is a hardware issue specific to my phone. I will have a new phone (and a new chance to reconfigure it :icon_eek:) on Tuesday. I'll keep in touch...
  15. BrettB
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    BrettB New Member

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    New Thunderbolt, New Problems:

    I received the new phone. It did not arrive factory reset and I called Verizon support to see if I should do it myself or just enter the accounts. There response was to just enter the accounts and proceed. I noted that, unlike when I had done the factory reset, Google Market forgot about all my free app downloads and I had to search each one out. I still ended up with data network outages except now it was on and off all day long, and this was happening at home and in the office and not someplace new. I also had a few complete crashes and reboots.

    Back on the phone with Verizon, I was told to visit a retail Verizon shop and replace the SIM card. It has only been one day, but so far this seems to have worked. SIM card replacement, it seems, can be a fix for certain types of data connection problems involving folks living on the wrong side of the edge of a 4G cell.

    Verizon support also asked me to contact Google at a specific number and ask them to remove some corruption he felt was associated with my account. I called Google at the number given and was told that they will not speak with Android users at all. Got to wonder where the disconnect was...

    In any case, only a one day test, but I had 3G data this morning without having to do a reboot. Hurray!
  16. BrettB
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    BrettB New Member

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    Believe it or not, the initial problem is still there. The SIM card was not a fix. I am forced to lock out 4G once again. :icon_evil:

    And it is still crashing one or more times a day!!
    Last edited: May 23, 2011
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