Gorilla Glass defect?

Discussion in 'Droid RAZR' started by djackson22, Sep 8, 2012.

  1. djackson22

    djackson22 New Member

    Joined:
    Sep 8, 2012
    Messages:
    3
    Likes Received:
    2
    Trophy Points:
    3
    Ratings:
    +2
    Hey everybody,

    I was sitting on a curb today and my phone made a maybe 1 foot drop to the ground, face down. When I lifted it up the whole entire screen was shattered! The only thing keeping it together is my screen protector.
    I didn't have any previous scratches or cracks on my phone. It had a case and screen protector on it. I don't have insurance but do you think that the manufacturer's warranty will cover it?
     
  2. tygerchylde

    tygerchylde Member

    Joined:
    Aug 28, 2011
    Messages:
    65
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Greenville
    Ratings:
    +0
    Probably not. Gorilla glass is supposed to scratch-proof, not shatter-proof. It seems to be a pretty common complaint on this forum. Unfortunately, Moto probably will not replace it because of a drop and shatter. It's one of the main reasons I have the insurance on my phone.
     
  3. 94lt1

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    12,589
    Likes Received:
    1,317
    Trophy Points:
    558
    Location:
    SE TX
    Ratings:
    +1,408
    Current Phone Model:
    Droid Turbo
    Welcome to the droid forums.. as he^^ said... that's not a defect.. so it won't be covered under warranty... unfortunately.
     
    Last edited: Sep 8, 2012
  4. Ksupernor2

    Ksupernor2 Member

    Joined:
    Apr 26, 2012
    Messages:
    137
    Likes Received:
    5
    Trophy Points:
    18
    Location:
    Fernandina Beach, FL
    Ratings:
    +5
    You're probably the reason it broke.
     
    Last edited by a moderator: Sep 8, 2012
  5. jaybogg

    jaybogg Member

    Joined:
    Mar 23, 2012
    Messages:
    301
    Likes Received:
    18
    Trophy Points:
    18
    Location:
    Houston, Tx
    Ratings:
    +18
    Sorry to hear of your bad luck. There have been posts of them dropping from ladders without a scratch, flexed in their pockets and cracked the screen, and stories everywhere in between. One guy posted he was in a bar with his I-phone buds and dropped his on the floor to show them how durable it was, and it shattered. The common theme is that no one has reported that moto or verizon would replace it. Guess it is the luck of the draw of how it hits and luck wasn't on your side. Moto will repair it, one guy posted that he sent his in and seems it was the same or cheaper than if he bought the parts off e-bay and did it himself. Something in the $130 range comes to mind but don't hold me to it. Insurance for me is 100 ded, only difference is your out a phone while repair is accomplished.
     
  6. 1coopgt

    1coopgt Active Member

    Joined:
    Jun 9, 2012
    Messages:
    164
    Likes Received:
    52
    Trophy Points:
    28
    Ratings:
    +55
    Why wouldn't you have insurance on a $600.00 + phone . :icon_eek:
     
Search tags for this page
droid 4 gorilla glass
,

droid dna gorilla glass

,

droid razr gorilla glass

,

droid razr gorilla glass replacement

,

droid razr gorilla glass warranty

,
droid ultra glass replacement
,
galaxy s4 defects glass shattering
,
gorilla glass warranty
,
htc gorilla glass warranty
,
samsung gorilla glass warranty