Google Voice Issue Please Help!

Discussion in 'Motorola Droid Turbo' started by DESERPENTOR, Nov 19, 2014.

  1. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    I am trying to get my Google Voice to work on my Verizon Wireless Phone anyone know how to fix it? It is still showing Sprint Google Voice on my Google Voice account even though I ported to Verizon already.
     
  2. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,546
    Likes Received:
    7,107
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,455
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    It's showing Sprint when you login on the computer?

    Are you trying to use the Google Voice app, or do you have GV setup in Hangouts on the phone?
     
  3. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    Yes when I log into Google Voice it is still showing Sprint Google Voice even though I am with Verizon Wireless Now. I log into google voice online and through the App.
     
  4. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,546
    Likes Received:
    7,107
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,455
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    I guess I'm still a little confused as to the main thing you're trying to accomplish. Are you trying to get GV to ring/send texts to your cell, display your voicemails on your cell, or both?

    You mean it's showing Sprint in the Settings where you tell it to "Forward calls to:"? If so, does it have your correct phone number there (even if it says Sprint)? As long as the number is right, that should be fine.

    When you say you ported to Verizon, you mean you ported your Sprint number to Verizon? That could be why it's still showing Sprint. Each carrier has their own prefixes that they use and the GV system may simply read your number, see the first 3 digits after the area code and assume it's a Sprint number. However, like I said, as long as the number shows correctly, it shouldn't matter what carrier it says in the GV settings.
     
  5. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    I am trying to have Google Voice work as my Voicemail to Text and Also keep records of my Text messages. I want Google Voicemail to work and text messages to work. Right now Google Voicemail, Voicemail to text, and text messages are not working.
     
  6. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,546
    Likes Received:
    7,107
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,455
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    To setup GV for voicemail for Verizon, do the following:

    Source: Set up or remove Google voicemail - Google Voice Help

    Additionally, I'm assuming you're saying that in the settings, where I have (Verizon) listed, you have (Sprint), based on what you've told me so far.
    gv vzw.PNG

    In that box, when I click on ^Activate Google voicemail on this phone, I get the following popup box, which has the option to Change carrier right at the top. Have you tried going in there and changing it to Verizon?
    gv vzw 2.PNG

    Also, when you said you're using the app, I'm assuming you're using the Google Voice app? I've opted to send and receive sms via the "Hangouts" app, which I also use for texting with my Verizon number, and where my voicemails that have been turned into text show up in-line with texts from that same contact. Pretty slick to keep all correspondence in the same place.

    Does any of that help you at all? Haha
     
  7. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    I dialed all the codes, but when I tried to Change where Sprint shows next to my number I received this message
    Disable SPRINT on your Google Voice account?
    Help
    Google Voice cannot be disable the Sprint integration on this phone. Please contact Sprint for more details as to why this cannot be disabled.
    Disabling your SPRINT mobile number will remove it from your Google Voice account.

    All your existing voicemail and text messages will remain available in your inbox.

    If you want to continue using the full set of Google Voice features, you can always do so by choosing a Google Voice number later.

    Sprint tells me they can no longer do anything because the number is with Verizon and Verizon has no idea what to do.
     
  8. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    This is what I see
    Your Google Voice Number
    My Number

    - enabled by [​IMG]Disable



    Forwards calls to:

    My Email



    Edit


    Delete
    Sprint Mobile Phone

    [​IMG]Google Voice Enabled
    My Number

    - Mobile
    Receive text messages on this phone
    Notify me of new voicemails via text
     
  9. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,546
    Likes Received:
    7,107
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,455
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    Might be a stupid question, but have you tried deleting that phone and then adding a new one (the same number if you switched carriers)?

    The more I'm thinking about this, I'm thinking you want to make sure the system knows which carrier you're on. If there's no option to change carrier, I'd delete it and start over again like I'm setting it up for the first time (as far as you mobile number is concerned).
     
  10. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    Is that even possible or will Google Voice be forever locked on to my number with this Google Voice Sprint Integration issue?
     
  11. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,546
    Likes Received:
    7,107
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,455
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    I'll be honest, it'd be easier for me to assess what's going on there if you could take a screenshot instead of copying the text. It loses the formatting. You can do so by using the Print Screen button on your keyboard (may have to hold Shift at the same time, depending on model of keyboard), then open up paint and press Ctrl + V to paste it. Be sure to use paint to cover any personal info before saving and posting here.

    You've got options for Edit, Delete, Disable, etc, but without seeing exactly how they look on the screen, it's hard for me to really figure out what you might want to do. Since I have an option to change carriers, I would think you've got the option as well, but I've never switched from Sprint, so I'm not familiar with the difference in the settings on GV (and to be honest, I had to bring mine up to even know what THEY look like).
     
  12. DESERPENTOR

    DESERPENTOR Active Member

    Joined:
    Sep 30, 2010
    Messages:
    256
    Likes Received:
    20
    Trophy Points:
    33
    Location:
    USA
    Ratings:
    +20
    Current Phone Model:
    Motorola Droid Turbo
    googlevoicesprint.png
     
Search tags for this page

apps i can use my google voice number

,

cannot disable google voice on sprint

,

changing voice motorola droid turbo

,

droid turbo google voicemail issues

,

how to disable google voice on droid turbo

,

sprint and google voice integration