Google Play Store won't 'load'.

Discussion in 'Droid RAZR MAXX' started by rosariorose9, Dec 24, 2013.

  1. rosariorose9

    rosariorose9 Active Member

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    Did a forum search, and a search on Google, but didn't see this issue addressed. Specifically, more than half the time I attempt to 'log on' to the Google Play Store, it will not load. The 'spinning circle' just keeps on spinning! And, on those occasions that it does load, it takes f o r e v e r to do so. Anybody have a clue what's up with that??
     
  2. gregorz

    gregorz New Member

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    Give screenshot of the issue

    Wysłane z mojego GT-I9100 przy użyciu Tapatalka
     
  3. rosariorose9

    rosariorose9 Active Member

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    Not sure what value it is, but here it is...

    Screenshot.jpg
     
  4. gregorz

    gregorz New Member

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    And loading and loading?

    Wysłane z mojego GT-I9100 przy użyciu Tapatalka
     
  5. rosariorose9

    rosariorose9 Active Member

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    Yes (see my op).
     
  6. Sajo

    Sajo Diamond Member

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    Have you tried to Clear Data & Clear Cache from the Play Store? To do that open Settings > Apps > scroll over to All Apps > find Play Store & tap to open > you should see Clear Cache & Clear Data. Select both. If you do that, it will remove your password from the Play Store app. Reboot the phone, open Play Store & it should make you enter your password, and hopefully keep the password and work better. It should not hurt anything to try it.
     
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  7. rosariorose9

    rosariorose9 Active Member

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    @ sajokaz, did as you suggested, and so far so good! DancingNexus Will see if it continues to load quickly. In the meantime, thanks a million. :hail:
     
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  8. Sajo

    Sajo Diamond Member

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    You are welcome. Glad to hear it's working better.
     
  9. rosariorose9

    rosariorose9 Active Member

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    A followup. Google Play is back to its old problem...will not load. Aaaarrrrgggghhhh! :mad:
     
  10. GotnFX

    GotnFX Active Member

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    Do you have a lot of apps? It may suck but have you tried uninstalling apps? You may find one that is the culprit. Also, do you have the play store set to automatically add a widget to the home screen? What about auto update? Is it set to WiFi only? I know these are obvious questions/ suggestions but it doesn't hurt to throw them out there.
     
  11. rosariorose9

    rosariorose9 Active Member

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    First, thanks GotnFX for the suggestions, which are certainly not obvious to me! With respect to those suggestions...

    1) No, I don't have a lot of apps. My phone is very lean in that regard (about 1 GB of app storage).
    2) I do not have the play store set to automatically add a widget. Should I?
    3) It is not set to WiFi only. Should it be?

    By the way, if I clear the data (as suggested by sajokaz) it will load...but only until I reboot...then the problem reemerges.

    Thanks again.
     
  12. Sajo

    Sajo Diamond Member

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    Sorry to hear that was only a temp fix. Do you have any other play store apps installed, like the Amazon App Store? Something that might interfere with Play Store. Also, when you go to Settings > Accounts > Google > tap to open your Google account, are all "Sync" options checked?

    Sent from my XT907 using Droid Forums
     
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