Google Play Services

Discussion in 'Motorola Droid Turbo' started by kevins686, Dec 8, 2015.

  1. kevins686

    kevins686 Member

    Joined:
    Mar 20, 2010
    Messages:
    157
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Jacksonville, FL
    Ratings:
    +11
    I sold my phone through eBay, and my buyer is telling me that he's getting an error that says, "unfortunately, Google Play Services has stopped working." The phone always worked perfectly for me, and I'd never encountered this problem before. I did a factory reset before shipping it, so it shipped to him with KitKat. He says he ran the update to Lollipop and that the message is still coming up. Any suggestions?
     
  2. wicked

    wicked Administrator
    Staff Member Premium Member

    Joined:
    Oct 11, 2010
    Messages:
    5,321
    Likes Received:
    1,527
    Trophy Points:
    273
    Location:
    San Jose, CA
    Ratings:
    +1,729
    Current Phone Model:
    Pixel XL
    Twitter:
    @MikeAlvez
    Tell them to do another factory reset after the update.
     
    • Agree Agree x 1
  3. leeshor

    leeshor Gold Member

    Joined:
    Jan 30, 2012
    Messages:
    4,363
    Likes Received:
    1,437
    Trophy Points:
    358
    Location:
    Norcross, GA - USA
    Ratings:
    +1,676
    There may be a slightly more complicated way to fix it. Settings - apps manager - scroll to all - find Google Framework. Clean the cache, force stop and restart the phone.

    It's also possible that simply removing his or any Google account that may be there then restarting and adding it back.
     
    • Agree Agree x 1
  4. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,530
    Likes Received:
    7,089
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,436
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    I agree completely with the advice that you've been given so far, but I have to interject here that, if you had lollipop on the device and did a factory reset, it still had lollipop on it when you shipped it..

    Unless you flashed KitKat onto the device and are calling that a factory reset, doing an FDR will reset it to "stock, out of the box" condition, but doesn't revert it to the OS version that it ran out of the box. It simply deletes all of your info and appears as it would if you had never set it up and used it.
     
  5. kevins686

    kevins686 Member

    Joined:
    Mar 20, 2010
    Messages:
    157
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Jacksonville, FL
    Ratings:
    +11
    So is it safe to say, given that this phone is in perfect shape, that there is a fix and that the phone is not bricked, correct? Because now my buyer is telling me he wants to return the phone (he's "very busy" and doesn't have time to mess with it, you see).
     
  6. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,530
    Likes Received:
    7,089
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,436
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    If the phone was working fine for you, you did a factory reset and were presented with the initial welcome screen like the phone wanted you to set it up, then packed it properly and sent it off, I would say yes.

    Things like that are also why I always toss an "As-is" tag on things I sell online. ;)
     
  7. kevins686

    kevins686 Member

    Joined:
    Mar 20, 2010
    Messages:
    157
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Jacksonville, FL
    Ratings:
    +11
    I don't have an "as is" tag (this is the second item I've sold through eBay,so I don't know the ins and outs), but the auction was marked "no returns accepted." I've submitted an inquiry to eBay to see what they say.
     
    • Like Like x 1
  8. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,530
    Likes Received:
    7,089
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,436
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    That's just as good if not better. I mark them as "no returns accepted", but also usually type something about "This phone is sold as is. It is in working condition and will be factory reset prior to shipping".

    I'd say you're in the clear as far as ebay TOS if you listed it as no returns accepted, but I'd be interested to see what they officially tell you.
     
  9. leeshor

    leeshor Gold Member

    Joined:
    Jan 30, 2012
    Messages:
    4,363
    Likes Received:
    1,437
    Trophy Points:
    358
    Location:
    Norcross, GA - USA
    Ratings:
    +1,676
    I feel you were unlucky to have sold it to someone who didn't/doesn't have a any patience and maybe shouldn't have been buying from eBay in the first place.
     
    • Like Like x 1
    • Agree Agree x 1
  10. kevins686

    kevins686 Member

    Joined:
    Mar 20, 2010
    Messages:
    157
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Jacksonville, FL
    Ratings:
    +11
    I think you're right. I seem to remember this from a brand new phone and couple years ago, probably because it had sat in the stockroom at Verizon for a couple months and was behind on updates.

    Sent from my SM-G928V using Tapatalk
     
  11. TisMyDroid

    TisMyDroid Super Moderator
    Staff Member

    Joined:
    Feb 16, 2011
    Messages:
    7,313
    Likes Received:
    3,049
    Trophy Points:
    578
    Location:
    Central New York
    Ratings:
    +3,346
    Current Phone Model:
    Samsung Note 3
    I tend to agree that you are safe to not be obligated to accept a return. Google play services may stop working for many reasons... one being use error (using incorrect password, sign in info). IMO, that the phone boots up with home screen and that he is able to get an error report would mean that the phone is fully functional, not bricked, just needs some trouble shooting. That he doesn't have time to mess with it, is his problem. Not yours. It sounds to me like he is having buyers remorse, spent money he didn't have or needs the refund for Christmas shopping, etc. I think you should stick with your "no returns accepted" plan. IMO.

    Sent from my SM-N920V using Tapatalk
     
    • Agree Agree x 1
  12. biggdave92

    biggdave92 Member

    Joined:
    Feb 2, 2012
    Messages:
    81
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    Ebay will side with the buyer. Promise. Best thing you can do is get the buyer to pay return shipping.

    Sent from my SM-G920V using Tapatalk
     
Search tags for this page
google play services
,

google play services para xperia 1614