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Google phone Number?

Discussion in 'Motorola Droid' started by Droid101, Jan 17, 2010.

  1. Droid101
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    Droid101 Member

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    when I was having a problem with my Google talk I was told by both verizon and Motorola to go to Google help site so I thought okay you could send an e-mail or they would have an phone number listed. Come to find out google has no support number for its OS or phones. If google was going to get into the mobile phone business shouldn't they have a support number atleast? There is a number for their headquarters but there HQ wouldn't give tech support would it?Just my curiosity not really complaining. :)
  2. Martin030908
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    Martin030908 Super Moderator

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    The issue of customer service w/ Google is ALL OVER the internet. It's the main gripe with the Nexus One launch. :)
  3. ThePhoneGuy
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    ThePhoneGuy New Member

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    A company with no customer service phone... JUST DOESN'T CARE. How can you offer a phone service to people ... and have no customer phone support. But i guess they know with their doing, their stock is over $550 a share!
  4. Droid101
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    Droid101 Member

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    I have a feeling the $550 shares mainly come from the search engine and youtube which doesnt require support really. But a mobile phone always will need support:)
    Last edited: Jan 17, 2010
  5. Martin030908
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    Martin030908 Super Moderator

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    It's not that they don't care, Google has said it is working feverishly to put in place better customer service.... They appear to have simply overlooked the amount of customer service consumers expect.
    I big oversight... but I wouldn't say they don't care. :)
  6. M Diddy
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    M Diddy New Member

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    You're using an app the Google gives you for free, no strings attached, and expect customer service for it????

    It doesn't work that way, sorry. The majority, if not all, of Google's apps are given to use free of charge. It's up to you if you want to use them or not. There is no need for Google to then support said app.

    It would be like a car dealer giving you a free car and you coming back to them and demanding maintenance. Just because they gave you the car for free, they don't owe you maintenance as well.

    Now, the N1 is a different story. Google handled that one all wrong. If you're going to sell a 500.00 device you best damn well be ready to support it. They weren't and they're paying for it now.
    Last edited: Jan 18, 2010
  7. Martin030908
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    Martin030908 Super Moderator

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    The N1 is what this was about.... I don't expect much in the way of customer service on free things :)
  8. jwd45244
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    jwd45244 New Member

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    This website is about the Droid not the nexus one.
  9. blitzburgh39
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    blitzburgh39 New Member

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    I really dont like what you just said. Im sorry. But that is NOTHING similar to going to a car dealership and asking for maintenance. If you wanted to really connect the car dealer ship line... you should have said if i break my phone i cant go to google. maintenance and customer support are TWO different things!! Maintenence would be fixing. as if it was broken or needed a tune up. not if you had a question on how it works.

    and yes! i do expect customer service! i dont care if paid anything for it or not! if i get this so called free car... and lets say i wanted to know something lets say. about the mpg of the car. or anything about it for this matter. i expect them to tell me. i dont expect them to take the car and fix it? im not going to send my phone TO google for them to fix it? no one is asking for maintenence they are asking for simple Q and A.

    Get your facts straight.
  10. 640k
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    640k New Member

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    I disagree. The DROID Eris is less related to the Moto DROID than the Moto DROID is related to the Nexus One.

    At least the Moto DROID and the N1 are closer in OS specs.
  11. blitzburgh39
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    blitzburgh39 New Member

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    in my opinion this whole forum is about android os. because if your talking about the n1. your also basically talking about the droid. since we can do the same thing on the droid as the nexus one. now eris... eris is not 2.0. so yeah the os is farther apart. but it is still all connected as they are all android.

    now it someone starts talking about iphone... then we can complain! :motdroidvert::motdroidvert::motdroidvert::motdroidvert::motdroidvert::motdroidvert::motdroidvert::motdroidvert:
  12. M Diddy
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    M Diddy New Member

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    You can "expect" whatever you want... That doesn't mean they OWE it to you. I also don't care if you like what I said or not. It's true.

    Bottom line is this, YOU DON'T PAY TO USE GOOGLE SERVICES (GTalk), SO YOU'RE NOT A CUSTOMER, SO YOU DON'T GET "CUSTOMER" SERVICE.

    To stick with the car analogy, the dealer that gives you the car for free, is not obligated to give you anything else. That includes answering any questions you have about the car. You gave up nothing in the deal to get the car and in turn, you're owed nothing after you get it. Had you paid money for the car, then yes, you're entitled. But you didn't, so you're not. Got it???

    The OP stated he was having issues with GTalk and couldn't get support for it. GTalk, just like Maps, Voice, Sky Map, etc, are all free "services" from Google. They keyword here is "service". Just like the dealer offering to give you a car for free, it's up to the end user to decide if he/she wants the service or not. Using a free service does not entitle you to then make demands on it. It's free. Again, you pay nothing, you deserve nothing. Don't like it?? Move on to someone else' free service and see if it's any better, OR, pay for the service and then make all the demands you want.

    I love how people whine and complain about GVoice not supporting MMS and how Google should give this to the end use because the masses want it. Yet they seem to forgot all the other features they're getting from GVoice FOR FREE, and yet demand more from GVoice, FOR FREE. Just because people want MMS does not mean Google HAS to enable it. Will they? I'm sure. When they're ready. But to demand it is absurd. Yet, you seem to think it's ok.

    I'd also bet you're one of the ones complaining about MMS too..... Please, get your facts straight.
    Last edited: Jan 19, 2010
  13. blitzburgh39
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    blitzburgh39 New Member

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    i do not use google voice. i know nothing about it and could care less.

    but you are wrong. in your wording. of course i know what you mean. but customer service is a must. im sorry but its true. having no customer service would obviously not be a plus. and its not like a car dealership who doesnt car. google cares. they have money to pay for customer service.

    k?

    thanks
  14. M Diddy
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    M Diddy New Member

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    You keep saying customer service. Who's customer are you??? Did you send money to Google? Did you pay them to use one of their "free" services???

    Oh no, that's right, you didn't. So you're not a customer. You're someone simply using a "free" service. Hence, you're not owed a thing.

    Listen kid, when you grow up and see how the real world works, you might have a better knowledge of life in general. Until then, don't argue what you don't understand.

    K?

    Tnx
  15. blitzburgh39
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    blitzburgh39 New Member

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    real world? because what? because you looked at my damn profile and it says im 17? really? because you know. i dont have a job. i dont pay bills. im not about to go to college right?

    yeah. your so right. i know NOTHING about the real world. and yes a matter of damn fact. i AM a customer. i paid $200 for the droid. which has android. so technically. yes. im paying for ANDROID by GOOGLE.

    so get YOUR damn facts straight.

    So really. like what is so wrong with me simply stating that i believe having some sort of customer... no wait. to make your ass happy ill say USER support. happy? yeah. user support would be nice. it is needed. but until i need it i wont ***** at google saying they suck. they dont. they are beast. you are not. i am.

    goodbye friend.
  16. M Diddy
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    M Diddy New Member

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    Don't worry, I knew you weren't older then 18 before I even looked. ;) And I have my facts straight....

    I was 17 too, once, when you were 4. Trust me, it's a lot different when you're married, have a 15 year old daughter, mortgage, and two house payments. Paying your cell bill doesn't count.

    And again, one last time. You paid Verizon, not Google, for the phone. Verizon is the company that should support the product. They bought the phones from Google. Again, Google owes you nothing.

    It's the attitude you like punk ass kids have today where you all want everything NOW and for free. Get a clue.

    l8er
  17. blitzburgh39
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    blitzburgh39 New Member

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    Who said I wanted anything??? I don't. I'm saying google would be foolish not to give support. and I love how you know what my bills are. What about insurance? Car payment? Yeah your not the only one buddy. Yeah you can say that to some "punk kids" these days. But not me. I'm closer to you than you think.
  18. M Diddy
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    M Diddy New Member

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    Why in the world would Google be foolish not to give support for a product they DON'T sell??? They would be foolish if they did. You want them to shell out money to pay a support team forsomething they make no money on??? Jesus.. I suppose you want the waiter to butter your complimentary rolls to just because they work there.

    And who said you wanted anything??? YOU DID you twit. You've been in this thread clamoring for support for something you didn't pay for. Get a damn clue!

    Oh, you're also nowhere close to me, so get that out of your head. You work at Sheetz. Im a Sys Admin at one of the biggest Design firms in the nation.
  19. Martin030908
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    Martin030908 Super Moderator

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    Guys don't get upset.... then the mods have to come in and play clean up and shut down the thread :icon_ devil:
  20. KZIWarrior
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    KZIWarrior Active Member

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    Whoever said age brings maturity or wisdom should read your posts.... When you by a computer loaded with an OS (say for instance M$ Winblows) if you have a problem that is OS related you have the OPTION (rightfully so) to call M$. In fact many times even if you call the manufacturer of the PC they will direct you to contact M$. If you bought a laptop last year with WindowsXP and got your free update to Win7 if you had a problem with the update who do you call M$... (see a correlation yet? we are about to get an update to 2.1).

    You PAID for M$ for your Windows license by purchasing the machine JUST like you paid GOOGLE for use of the OS and included services when you bought the phone from Verizon. You're arguments that Google should not be expected to provide support because you didn't "pay" them is just foolish. Even if (in your imaginary world) Google provided the OS to Motorola and VZW completely free of charge they are getting money from your purchase (and I assure you they are paying, at the VERY least for marketing use of the Google brand and image(s)) to expect a company to provide no support for their product (EVEN when it's free) is just ridiculous. For proof look in the market place. Even the FREE apps have support. It's the ONLY way to build a customer base and ensure longevity.

    Google undoubtedly dropped the ball with Nexus one likely because they have been, up until this point relying on the service providers (T-Mobile and Verizon) to provide support. But now that they are selling devices DIRECTLY to the consumer they would just be stupid to provide support. And since they have to provide support to Nexus owners it would imagine it would be more cost effective to simply support the OS and not just the device. They are still new to this endeavor (Android OS) and they have a lot to learn. They came from a very, for lack of a better word 'automated' product (search engines ect. don't really NEED or warrant direct/live CS). But now they they have ventured out they will need to grow in many ways if they want to be sustainable.
    Last edited: Jan 21, 2010