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Google Exec Apologizes for Nexus 4 Sales Fiasco

Discussion in 'Android News' started by dgstorm, Dec 17, 2012.

  1. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    Based upon results, Google's handling of Nexus 4 sales has been fundamentally flawed from the get get go. Today, Dan Cobley, the Managing Director of Google UK and Google Ireland, shared an unreserved apology. He also briefly explained that the primary problem has been scarce and erratic supply problems from LG as well as poor communication with them. Here's the quote from his post,

    While it's great to see a company taking responsibility for its mistakes and trying to make amends, we can't help but wonder how the ball got dropped so badly. While we don't think anyone should lose their job over this, it definitely should be a lesson that Google takes to heart for the future. Google really just needs to "bite the bullet" and invest in a dedicated retail arm of the company and fully commit to it, with call center support and the works. After-all, Android (and especially the Nexus brand) has become the resounding success that Google wanted and intended it to be. It's now their responsibility to take that side of things seriously.

    Source: TechCrunch
  2. johnomaz
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    johnomaz Well-Known Member

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    I wonder if its a Google issue or an LG issue.
  3. xeene
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    xeene Well-Known Member

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    Sounds more like lg issue. Probably last lg nexus device for a while.
  4. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    From the sound of things, it looks like Google themselves are also culpable for the issues, and are comfortable taking a majority of the blame. Let's cross our fingers that Google decides to fix this in the future.
  5. hotice
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    hotice New Member

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    I think I read somewhere that LG was having supply issues. I'm sure they were prioritizing their LG G over the Nexus 4 so that wouldn't help things either.

    I think Google could at least throw in a Nexus Q with each order!
  6. Caesars
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    Caesars Well-Known Member

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    Well to be fair, I can easily see how a gsm only phone could be overlooked, At least it won't happen again.

    Return of the Android
  7. skennelly
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    skennelly Active Member

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    I could be wrong, but I don't think Google even sells these anymore.


    Sent from my SCH-I535
  8. hotice
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    hotice New Member

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    I'm pretty sure they did stop selling them. I'll bet there is a warehouse full of them somewhere since they were giving them out free to people who pre-ordered them before they stopped selling them.
  9. PereDroid
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    PereDroid Well-Known Member

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    The Q was held back at the last minute to be updated.
    Once (if?) that process is finished, then people will get the free ones they pre-ordered.