Entitlements... if you met me, you would know I am the MOST ANTI-entitlement person that you could ever meet. I look at it this way, and a winning argument for me with Verizon (OP take notice). If you notify Verizon ahead of time you can set up international roaming for $60 and get a credit for unused time. If you don't notify Verizon it cost $600! $60 or $600... based on a prior notification. Do you think Verizon has ANY more or ANY less actual dollars in cost for that same exact service. No they do not. If you claim this hardship on every vacation, I say it is on you. But for one time, I say it is customer service 101 to take care of it.