GN - Phone Exchange

Discussion in 'Samsung Galaxy Nexus' started by bdtedder, Jan 13, 2012.

  1. bdtedder

    bdtedder New Member

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    Got a GN on launch day and haven't really had any problems until this week. Started getting severe data drop, so I called VZW tech support. (ie. loose all signal and bars bounce from blue to grey constantly). The first rep. told me to turn wifi off and it would fix my problems.... Of course that didn't do anything. Second call in yesterday and case was elevated to level 2 tech. Rep confirmed no network issues in the area and said since it was happening in multiple places it must be the phone. Rep indicated VZW will overnight a replacement. Received alternate phone today.

    Questions: it is a certified like new replacement. Is it better to keep the replacement or my original phone?

    the original phone has a code 11.11 under the battery. Replacement has 11.12. Is there a new batch of phones released?

    Found it interesting that the rep was so quick to offer a replacement phone, but she indicated there were no known issues with this phone..... interesting!
     
  2. GalaxyFlatulence

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    you should take your phone to the vzw store and exchange it for a brand new one. the return date has been extended to january 15th. i bought mine on launch date too and just exchanged it yesterday at the vzw store. :D
     
  3. CTownDroid

    CTownDroid Gold Member

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    You have 30 days to exchange your phone for a new one at a Verizon store. Just did it myself the other night, there was what appeared to be a crack in the underside of the screen. Could only see it at a 45 degree angle in natural light.
     
  4. GalaxyFlatulence

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    nope. you have from dec 15th to jan 15th to return/exchange-not 30 days. if you bought it yesterday, you have 14 days as usual to return it.
     
  5. CTownDroid

    CTownDroid Gold Member

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    Not if you're exchanging a defective device for the same device. Then 30 days for a new phone out of a new box.
     
  6. bdtedder

    bdtedder New Member

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    Those that got new phones what is the number above the IMEI. As mentioned, mine changed from 11.11 to 11.12. Just wondering if there was a difference.
     
  7. CTownDroid

    CTownDroid Gold Member

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  8. GalaxyFlatulence

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    uhhh nope. 30 days has never been a policy with verizon, save for the current holiday promo.

    after the 14day window-you call for a warranty refurb.
     
  9. bdtedder

    bdtedder New Member

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    Thanks, but I didn't update the PRL, it is a new device with some type of different ID number in it I suppose. Didn't know if was a second generation now or something else.
     
  10. phillyphill39

    phillyphill39 Member

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    It used to be. They changed it once they got the iPhone.

    Sent from my Galaxy Nexus using Tapatalk
     
  11. catfisher

    catfisher Member

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    Stupid iFruit ruined everything...

    Sent from my GalaxyNexus using DroidForums
     
  12. BenLand150

    BenLand150 Premium Member
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    What! I bought mine the 15th and was told I still had 14days.. -_- Lol, oh well.
     
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