Gmail keeps closing when I try to scroll inbox

Discussion in 'Droid X Tech Support' started by roady, Aug 6, 2010.

  1. roady
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    roady New Member

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    Hello,

    I have had my Droid X for one week now and it has been pretty good until today. If I open my Gmail it will stay open fine until I try to scroll through my inbox. As soon as I start to scroll through it it automatically closes. I can open an email if I am quick and it will stay on that email and scroll up and down fine. As soon as I go back to inbox it will close.

    I took it to Verizon and they did some kind of reset but no luck yet. They sent me out the door saying "new software will be out in a few days and that should fix it". They did say if the software doesnt fix it when it is released they would send me a new phone. Pretty crappy customer service I think. Not much sense paying for a data package.

    I appreciate any help provided.
     
  2. Sydman
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    Sydman Premium Member Rescue Squad Premium Member

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    I wouldn't hold your breath on a few days, if the update they are talking about is the 2.2 that isn't until "early" Sep if then. Pretty crappy customer service from the store, I am guessing they did a battery pull. What mail service are you using? Everyone says the default mail app for the X is not good. Lot of people say K9 is good, I use the stock Gmail app instead of the mail app and haven't had problems yet.
     
  3. roady
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    roady New Member

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    I am using the Gmail app. It is funny that I have used it fine for a week with no problems and then tonight is when the problem started. I tried the battery pull with no luck and Verizon did the reset and erased all my apps but that didnt fix it either.

    The only thing I did to the phone today was add some music to it from my PC to the "music" folder.
     
  4. Sydman
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    Sydman Premium Member Rescue Squad Premium Member

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    Oh they did the whole reset? Well again if it is giving you problems maybe give that K9 a try and see if you like it. I added music to my phone last night and have not see your issue. Do you have a weird message in the inbox maybe that might be throwing it off. Maybe something with and attachment?
     
  5. roady
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    roady New Member

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    I did just log in to gmail from the browser via WIFI and no problems
     
  6. westsidebb
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    westsidebb New Member

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    my phone just started doing that also, force closing while its loading up my inbox. I noticed it around 9pm tonight. im also not getting any emails pushed to my phone with my gmail account.
     
  7. aminaked
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    aminaked Silver Member

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    I don't know if this would help you guys, but you might want to try clearing "gmail storage" data via phone settings > applications > manage applications

    If that doesn't work, perhaps try clearing data/cache for "Gmail" the same way as "Gmail storage". It won't hurt anything. Worth a try.

    If still no luck, I set up K9 with gmail on a droid X and it works well. One tricky thing was to set the namespace to [Gmail]
     
  8. westsidebb
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    westsidebb New Member

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    one of the first things i tried, along with a factory reset after the first attempt to clear up the problem failed. i will try k9 and see if that works but it still doesnt remedy the problem with the native gmail app.
     
  9. aminaked
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    aminaked Silver Member

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    OK, yeah, a factory reset probably clears gmail storage anyway.

    The only other thing I can think of is to try messing with your sync days. If you go to the gmail app > settings > labels, what do you have set up to sync? For example, I only sync Inbox and Sent. How many days are you syncing? I am only syncing 3 days. Of course, this would all be reset with a factory reset too...but maybe worth messing with those settings.
     
  10. westsidebb
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    westsidebb New Member

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    i originally had it set to 2 days but i bumped it down to 1. i only have my inbox and sent folders synched. very weird and very frustrating that it was working and now i cant even receive emails with out manually refreshing it, and thats if it manages to stay open and not force close.
     
  11. aminaked
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    aminaked Silver Member

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    And your not killing any tasks? If you kill the email tasks, I think it effects gmail.

    I guess the only workaround I can think of is to turn of gmail sync and use k9 instead.
     
  12. westsidebb
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    westsidebb New Member

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    agreed its a work around but its not a solution. its like a new car, all aspects of the car should be working. will update later.
     
  13. aminaked
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    aminaked Silver Member

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    Maybe try this:

     
  14. roady
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    roady New Member

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    I just tried making the temp folder and opened email and it did stay open but my inbox will stay open until I start to scroll. I then went to setting/labels/temp folder and when I tried to scroll through that it then closed the temp folder and took me back to my inbox. It didnt close the whole Gmail app.

    I also switched my sync days down to one.
     
  15. DrewK
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    DrewK New Member

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    The same issue started for me last night, completely out of the blue. I've tried everything suggested in this thread to no avail.

    However, one thing I did notice that no one has mentioned yet is that when I hold the phone horizontally instead of vertically while the inbox is loading, I can prevent it from force closing. Unfortunately, if I scroll down any farther to see the "loading conversations" notification, it force closes.

    I don't know if this means anything significant, but I thought It'd throw it out there.
     
    Last edited: Aug 7, 2010
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