Gmail Goes to Trash...

[JandN2639]

Is there a simple way to determine why numerous Gmail messages go to Trash instead of the inbox?

We have been told to keep running Details for at least 24 hours, but that only shows the last 10 access apps for each account.

Thanks in advance!


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[Sajo]

Do you have any kind of custom filter in place?

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[JandN2639]

No.

We deleted the Gmail associations with two apps, and that solved the problem, namely unroll.me and Edison mail. It would have been good to know which apps caused the problem to begin with. Given the number of people who have reported this problem, it is frustrating not to be able to determine the cause more easily.


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[Sajo]

At least you were able to figure it out relatively quick.

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