Alright, so I'm not looking for an ethics lecture or anything, but I would like to know what it takes for Verizon to replace your phone, assuming you are still under warranty. This is partly because I know that electronics can deteriorate in quality over time, and it would be good just to have refreshed one. The other reason is that even though I am very careful with my phone 99% of the time, but one unfortunate incident involving my Moto Droid sliding face down on cement left the area surrounding the screen pretty banged up. What I am looking for are known issues that Verizon will replace your phone for. Previously, my keyboard slide was not working quite properly and they gave me a new one for that, but unless I purposely break the slide, I shouldn't use that one again. What if my camera button "fell" off? Anyone have any advice for me to be able to get Verizon to give me a new phone? Also, and this is a little off topic, what does it take for Verizon to give you a free upgrade before your time is up? I have heard with some other companies, that if you replace your phone a number of times, and it is not your fault, you may be able to choose a different phone. Thanks for any advice you guys might have.