Hi all, my current bionic is acting up pretty badly and after a fairly short call with vzw I was shocked when they said they would just send a replacement. Only wish I could have charmed them to send me something other than a bionic, not happy with it anymore. Mine has been freezing up continuous (even before ICS) and shuts off whenever it feels like it, and many other things.... Now on to my questions....one, if I do a factory reset will that wipe off any and all of my personal data from the phone? When I send it back to them I want it to be clean with no chance of my data being stolen, etc. Two, can you suggest a back up app (even if it's only free for 30 days, etc) that I can use to back up my current phone to transfer over to the new phone? Talking about texts, app info (I know that one is iffy), and personal info. I know pics are saved on my sd card so no worries there! You guys always are a great help, so, thanks in advance!