Galaxy S4 screen won't turn off during calls

Discussion in 'Android Tech Support' started by Sentry616, Aug 13, 2013.

  1. Sentry616

    Sentry616 New Member

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    My wife and I both have a Galaxy s4 and her screen won't turn off during calls but mine does. We both have the "Turn off screen during calls" box checked and all the air view and smart screen features turned off. Doing a factory reset is a last resort, is there something we are missing?
     
  2. Sentry616

    Sentry616 New Member

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    My wife and I both have a Galaxy s4 and her screen won't turn off during calls but mine does. We both have the "Turn off screen during calls" box checked and all the air view and smart screen features turned off. Doing a factory reset is a last resort, is there something we are missing?
     
  3. GVLBob

    GVLBob Member

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    The feature uses the proximity sensor. If you use her phone, does the screen turn off?

    Sent from my SCH-I545 using Tapatalk 2
     
  4. Sentry616

    Sentry616 New Member

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    No. Her screen does not turn off during calls no matter who uses it.
     
  5. leeshor

    leeshor DF Super Moderator Staff Member

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    Have you activated any developer options? There is a setting to keep the screen on that appears to override other settings. I assume you are having this happen when holding the phone to your ear. Not while holding it in front of you?
     
  6. tylerw1285

    tylerw1285 New Member

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    You might try turning multi window off.
     
  7. tylerw1285

    tylerw1285 New Member

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    Actually take the case off of it. Also does it have a screen protector?
     
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  8. Sentry616

    Sentry616 New Member

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    No. On the off chance she did pocket dial a developer option or something before the last update took the option away I reactivated it to check and, no, none of the options were checked.
    Yes, it happens when holding the phone to your ear resulting in the keypad being activated by touch followed by lots of beeping as she dials numbers with her cheek. Most annoying.
     
  9. Sentry616

    Sentry616 New Member

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    It doesn't have a case or screen protector.
     
  10. luddy

    luddy New Member

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    Mine did that until I removed the screen protector it came with.
     
  11. Sentry616

    Sentry616 New Member

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    Just tried that, no success. Thanks for the suggestion, I didn't think of that one.
     
  12. reybie

    reybie Member

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    Are there apps that use the proximity sensor out there. Maybe you can troubleshoot it that way, the sensor might be hosed.
     
  13. leeshor

    leeshor DF Super Moderator Staff Member

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    Lets check one more time for grins, if the option is there on your phone. Settings - My Device - Call - Turn off screen during calls
     
  14. harrellj

    harrellj Active Member

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    Dumb question, there's no case blocking the proximity sensor, yes?

    Sent from my SCH-I545 using Tapatalk 4
     
  15. Sentry616

    Sentry616 New Member

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    Yes, very funny. First thing I checked. I'm not a total dumb ass. The wife not so much.
     
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