Froyo Issues - need help in wiping phone data

Discussion in 'Droid X Tech Support' started by cgiammona, Sep 25, 2010.

  1. cgiammona
    Offline

    cgiammona New Member

    Joined:
    Aug 9, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    So, I have a new Droid X on the way due to OTA crashing my Droid X. My problem is how to erase the data:

    1. using factory reset under settings/privacy does not work and
    2. booting into recovery mode and trying to wipe data also fails.

    I am getting an error message upon entering recovery mode that says "cannot open /cache/recovery/cpmmand.

    Any help is appreciated - I would like to wipe my data before sending the phone back.

    Chris
  2. hookbill
    Offline

    hookbill Premium Member Premium Member

    Joined:
    Nov 30, 2009
    Messages:
    19,545
    Likes Received:
    6
    Trophy Points:
    0
    Location:
    N.E. Ohio
    That's the only way to do it. Maybe walk it into a Verizon store and explain the issue. See if they have a solution.

    Obviously the phone boots up if you can get to your privacy settings. What message does it give you when you tell it to do a factory data reset from there?
  3. Abe21599
    Offline

    Abe21599 DF Super Moderator Rescue Squad

    Joined:
    Dec 22, 2009
    Messages:
    6,345
    Likes Received:
    30
    Trophy Points:
    48
    Location:
    Ohio
    the error message in normal because that location doesnt exist.
  4. cgiammona
    Offline

    cgiammona New Member

    Joined:
    Aug 9, 2010
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    0
    It gives no message - just goes to the reset screen with the android and hangs - no status bar at the bottom showing that it is resetting.
Search tags for this page

erase data in froyo

,

wipe data froyo