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Froyo Issues - need help in wiping phone data

Discussion in 'Droid X Tech Support' started by cgiammona, Sep 25, 2010.

  1. cgiammona
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    cgiammona New Member

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    So, I have a new Droid X on the way due to OTA crashing my Droid X. My problem is how to erase the data:

    1. using factory reset under settings/privacy does not work and
    2. booting into recovery mode and trying to wipe data also fails.

    I am getting an error message upon entering recovery mode that says "cannot open /cache/recovery/cpmmand.

    Any help is appreciated - I would like to wipe my data before sending the phone back.

    Chris
  2. hookbill
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    hookbill Premium Member Premium Member

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    That's the only way to do it. Maybe walk it into a Verizon store and explain the issue. See if they have a solution.

    Obviously the phone boots up if you can get to your privacy settings. What message does it give you when you tell it to do a factory data reset from there?
  3. Abe21599
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    Abe21599 RS/Moderator

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    the error message in normal because that location doesnt exist.
  4. cgiammona
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    cgiammona New Member

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    It gives no message - just goes to the reset screen with the android and hangs - no status bar at the bottom showing that it is resetting.
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