A while back my phone started freezing. verizon told me there was nothing they could do besides a factory reset. So, I did that. It didn't work. Now the phone is always frozen. Even if I take the battery out and put it back in it starts up but I can't use it. I didn't drop it, I didn't get it wet, I have been treating it like a baby so that nothing could happen to it. However despite all my efforts the phone doesn't work. I went to the verizon store and they told me that my options are:to buy a "refurbished" phone of a similar type for more than I paid for this one, buy a basic phone for almost the same price as a new smart phone or continue paying $90 a month for services that I am not receiving. I think that verizon is responsible for replacing my phone if I am unable to break contract without getting a large fee yet I am not receiving the services that I am paying for. Has anyone else had this problem? If so, what did you do about it?