1. You want that $100.00 in your pocket or an Amazon Fire TV don't you? Well here's the deal. With our new updated look we are in desperate need of an updated logo. The 'old' one has certainly served us well, but it's time. Find all the details here: bit.ly/1q0k6Wa
  2. DroidForums.net is currently undergoing a major software upgrade. If you are experiencing any problems logging in please: Contact Us

facebook app not working?

Discussion in 'Android Tech Support' started by smileychick317, Jul 15, 2010.

  1. smileychick317
    Offline

    smileychick317 New Member

    Joined:
    Jul 15, 2010
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    i'm trying to set up the widget for social networking>facebook. however, i keep getting an error message saying "internal server error occurred. please try again"
    anyone know how to resolve this?
    i can still access my account through the browser site, but since i'm new to Droidx i thought it would be nice to have the widget.
    thanks!
  2. USCChem
    Offline

    USCChem New Member

    Joined:
    Mar 29, 2010
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Los Angeles, CA
    That's strange.
    My first suggestion would be trying going into the main settings menu of the phone, then going into Accounts & Sync, and deleting the facebook entry, then trying logging in again and see what happens.
  3. mikeofmikes83
    Offline

    mikeofmikes83 New Member

    Joined:
    Apr 6, 2010
    Messages:
    374
    Likes Received:
    0
    Trophy Points:
    0
    If that doesn't work, uninstall and reinstall the app. Then reboot your phone. Make sure you have decent cellular coverage, and that there either 3g or wifi showing beside that. You are talking about "facebook for android" not motorola's social networking app, right?
  4. clamchowder
    Offline

    clamchowder New Member

    Joined:
    Jul 15, 2010
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    I believe she is talking about the moto app. I am getting the same error. Without signing in to that app, you cannot link facebook apps to your address book contacts.

    I got the error message when i clicked on a contact, choice add social network. it took me to the setup account screen where i tried to log in to the moto FB app. After trying to log in it says "Error An internal server error occurred. Please try again."

    Curiously, if I enter an incorrect password, it tells me my log in information is incorrect.
  5. mikeofmikes83
    Offline

    mikeofmikes83 New Member

    Joined:
    Apr 6, 2010
    Messages:
    374
    Likes Received:
    0
    Trophy Points:
    0
    Sounds like conflict to me.

    Go to the app in your phone settings and delete data/clear cache. Reboot, then try again
  6. clamchowder
    Offline

    clamchowder New Member

    Joined:
    Jul 15, 2010
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    just for clarification, this problem happened before and after i installed the facebook android app
  7. pyeweed
    Offline

    pyeweed New Member

    Joined:
    Jul 17, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    I have the same issue

    I am having this same issue, and from what I can tell it is specifically related to the Facebook account. I am getting the "Internal Error" message any time I try to register it under the "Accounts" section on the Droid X. My fiance, who received her phone at the same time, had no issue registering her account on her phone. Additionally, when she tried to register my account on her phone, she got the same Internal Error message.

    So whatever the issue is it appears to be related to the actual Facebook account, and not to the specific phone. I suspect if I had 100 Droid X's it would give this error on each one. Why it doesn't like my account is something I would like to know the answer to...
  8. fgyuthjwo
    Offline

    fgyuthjwo New Member

    Joined:
    Jul 18, 2010
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    Same issue for me. Any idea how we can get someone official to look at this? I imagine there must be a lot more people with this problem. Not essential for the phone to be cool, but pretty annoying.
  9. pyeweed
    Offline

    pyeweed New Member

    Joined:
    Jul 17, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Any Help?

    I suspect both Verizon and Facebook would pin this issue on Motorola (probably rightly so). My fear is that each company would play the blame game and no one would own up to the problem. Here's to hoping Motorola steps up as this problem becomes more widespread (as it must be?)

    The only additional thought I had was that this might somehow be related to having my Facebook account previously attached to another mobile device (such as an iPod touch?). That is the only difference I could pin between my fiance's Facebook account (which sync'd fine with her Droid X) and mine...but it is just a guess. This can't be the only explanation, however, since a huge percentage of Droid X users must have had their FB account attached to a mobile device at some point in the past.

    I'm just adding more questions than answers, but I'm hoping if we keep this thread live more people will come across it. As was stated earlier, this is not crucial for the operation of the phone, but you do miss out on the notification, contact sync, and universal messaging functions when you can't register your FB account with the phone.


    Are the resident experts on this forum who might have some insight into this issue? Its extremely simple to reproduce:

    1) Turn on Droid X for the first time (even after a factory reset)
    2) Register Gmail
    3) Try to register FB account, message reads "Internal Server Error, please try again."

    Things I've learned so far:
    It is not related to a defect in a particular phone.
    It appears to be related to your particular Facebook account (I could register a different account just fine)
    As far as I can tell, there are no settings in your particular Facebook account that would be causing this conflict.
    It is not related to the Facebook for Android application, but rather the default Motorola (Motoblur?) Facebook platform.
    The problem persists after a factory reset.

    As a reply to people suggesting a wipe of the cache or to delete/reinstall the application: I do not believe this is possible (please correct me if I'm wrong). The Moto FB app is native to the Android software (on the Droid X at least!), and you don't have the option to do either of those things.

    We need help! Anyone?
    Last edited: Jul 18, 2010
  10. mikeofmikes83
    Offline

    mikeofmikes83 New Member

    Joined:
    Apr 6, 2010
    Messages:
    374
    Likes Received:
    0
    Trophy Points:
    0
    Try going into your settings>applications>manage applications and hitting your menu key on the bottom of the phone. Change your filter to display all, and see if that displays moto-blur. If it does, then try clearing defaults, wiping cache, force stopping, whatever is available; then retry setting it up. Also, in your main system menu, scroll down to accounts and sync then try to add your facebook account that way.

    Since this is a relatively new problem, its tough to nail down exactly what is causing it. Have you tried downloading facebook for android from the market, and adding your account that way.

    By the way, you make excellent posts. Too often you have to drag this information out of people; your making this easy...even though the problem is relatively hard.
  11. bucsng8trs
    Offline

    bucsng8trs New Member

    Joined:
    Jul 17, 2010
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    0
    I was having same problem but then did a reset to defaults. I loaded my Facebook account before my Google account and it worked! Now I need to figure out why the pictures of my friends aren't loading. Oh, and now to re-download all of my apps!!

    Sean
  12. phazelag
    Offline

    phazelag New Member

    Joined:
    May 23, 2010
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Hesperia,CA
    My wifes Droid X is having similar issues. And I have tried to see if its a social widget, the Facebook for Android, or being logged in or not on the browser version of FB. About every hour but sometimes sooner, she get an alert orange triangle that says Facebook authentication required. And has to log in on the FB for Android App.

    I have noticed the Moto accounts page is not as easy to use as the Incredible which I have. If anyone figures this out, it would cool if you post the answer.

    Z
  13. RBern
    Offline

    RBern New Member

    Joined:
    Jul 24, 2010
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    Internal Server Error Workaround ?

    I just got my Droid X this afternoon and the 1st application I tried had a bug - hope this isn't a pattern.

    I got the Internal Server Error message when trying to set up Facebook. Tried all the things listed here with no luck.

    However, when i tried to log on using a bad password, I got an Invalid Password message. Then, I logged in again with the correct one and everything WORKED!
  14. phazelag
    Offline

    phazelag New Member

    Joined:
    May 23, 2010
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Hesperia,CA
    So far the problem seemed to be fixed by deleting android for blackberry app from the actual Facebook website. We will update later.
    Last edited: Jul 25, 2010
  15. pyeweed
    Offline

    pyeweed New Member

    Joined:
    Jul 17, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Solution Found!

    Hello Droid X Friends-

    If you've read this thread, you know there are quite a few people who were having the "Internal Server Error" message when they tried to sync their Facebook accounts with their Droid X. I went through a series of tests on my phone (including 3 factory resets) to try and determine the source of the problem. Many internet searches turned up cases where the problem simply "went away" after a short time...I was not so lucky.

    I tried to locate the currently running Motoblur applications to clear the cache information or to kill the currently running apps, but nothing in the "unfiltered" list of applications resembled a social networking app.

    As I mentioned earlier, through testing with my fiance's phone and her account, I believed the problem had to do with the Facebook account itself, not the phone and not the application on the phone. I was correct!

    If you're like me, you disabled every possible thing in the privacy settings of your Facebook account. As it turns out, this prevents Facebook from sharing information with 3rd party apps, and as a result, you get the "Internal Sever Error" when you try to fix it. The solution takes about 30 seconds and is extremely simple.

    On Facebook:
    Go to Account->Privacy

    Under Applications and Websites click 'Edit your settings'

    Click 'Turn on' all platform applications



    I don't know the wider security implication of opening the privacy settings up on your account...seems a lot like opening up your fly to the world. But it fixed the problem I was having with Facebook immediately. I hope this post saves some new Droid X users dozens of hours of troubleshooting!
  16. phazelag
    Offline

    phazelag New Member

    Joined:
    May 23, 2010
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Hesperia,CA

    This is definitely helpful but not complete. You have to turn on applications for them to work. But if there are apps you dont want running you can just delete them from the application settings section.

    I had one conflict with Facebook for Blackberry. Once I deleted that one it worked fine.
  17. mlbreed
    Offline

    mlbreed New Member

    Joined:
    Aug 3, 2010
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    internal server error signing on to facebook app in droid x

    I tried the above fix of putting in the wrong password...letting it fail out. Then I put in the correct password and Voila...it worked! Stupid fix....but a fix no less...
  18. daboostr
    Offline

    daboostr New Member

    Joined:
    Sep 6, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    Droid X facebook Fix

    If any of the above fixes don't work for you, try this; use your mobile number when signing into facebook. It prompts you for an email address, but you can enter your phone number without dashes or parentheses. I had used my cell phone to register for a facebook account awhile back. I hope this helps anyone who has been frustrated like me.
Search tags for this page
an error occurred please try after sometimes facebook
,
an internal error occured on droid x facebook's app
,
an internal server error has occurred facebook droid
,
android facebook error 500
,
droid error 500 fix
,

error 500 facebook android update

,
error 500 on android phone when downloading facebook
,
error 500 when downloading facebook on moto x
,
error 500 when downloading facebook on motorola x
,
facebook android download error 500
,

facebook keeps saying an error occurred

,
internal server error adding social network account on andro
,
moto x phone gives internal error when trying to access emai
,
why does facebook keep saying network error
,
why does it say an error occured when adding user to group o