I'l do my best to keep this post to more of a technical support one rather than a rage-post (I am more than enraged at big red right now!) So heres my story, I bought my bionic on the day of its release, and immediately noticed the terrible audio output of the device, after a little research on day 10 of my 14 day return window I found that this was a serious problem plaguing all bionics. I went back to the store, where the reassured me that a patch was in the works and my device would work as-advertised, so I stupidly listened and kept the thing. Now 4 months later the promised and long awaited patch has arrived! And man am I pissed. So heres where im at now. Their "fix" for the headphone whine was to simply increase the operating frequency of whatever microchip/device was bleeding into the headphone output. So rather than a nice headphone output (im aware that almost all droid phones and devices have a bit of hiss to the audio when nothing is playing) or a mid ranged whine, it now outputs a sound similar to those awful "mosquito" ringtones we all know and hate. This sound is so obnoxious that it is actually audible over music / media now. To top things off my device is now experiencing data drops more than 4x as much as it had before! Data doesn't bother me so much, but I use this device for music on a daily basis, and this is simply not acceptable for a 300$ flagship device! So that's my problem, any suggestions on how to force VZW to give me a new phone, seeing as this one and all bionics clearly do not work as advertised? /end rant Just for fun for those who managed to read through the above crap. The response of the dim-witted manager at the local VZW store completely left me with my jaw to the floor. Not only was he unhelpful, uneducated and somewhat rude he said this to me. "Well I listen to music on my bionic all the time and I don't hear anything wrong!" to which i responded "on what kind of headphones?" To which he responded "On the internal speaker." again, sorry for the rage but ive had enough of this crap! ಠ_ಠ Really? again, sorry for the rage but ive had enough of this crap!