Extended Battery causing loss of 4G..Why?

Discussion in 'HTC Rezound' started by mikeny, Dec 12, 2012.

  1. mikeny

    mikeny New Member

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    My wife's Rezound hasn't had 4G for weeks. She got another SIM card two times and it didn't make a difference. She's been on 3G. This afternoon her extended battery was low and she popped in the stock one. Lo and behold she got 4G and it stuck.

    I have the same extended battery in my Rezound and this hasn't happened to me. We got them from Verizon Wireless.

    Why would this happen?

    Are the batteries under warranty? I wonder if they (Verizon) will help.

    Thanks.
     
    #1 mikeny, Dec 12, 2012
    Last edited: Dec 12, 2012
  2. Miller6386

    Miller6386 Developer
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    Is the Rezound back cover like the one with the TBOLT where the contacts are in the back cover?? have you tried putting your battery and cover on her to see if it still does it?
     
  3. mikeny

    mikeny New Member

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    When she gets back, I'll try that out of curiosity. There are contacts but the battery contacts seem to be built into the phone itself. In other words you can power on the phone with the cover off but evidently you don't get any kind of service without the back because that's what happens when I removed mine and booted it up. Only after I placed the cover on did I get any kind..and it was 4G.
     
  4. LoudRam

    LoudRam Senior Member

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    The antenna are in the cover. Is it an OEM extended cover? Mine has great reception with the extended battery and cover but they are the actual HTC brand.
     
  5. mikeny

    mikeny New Member

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    It says HTC on the back. I tried both her back and her battery in mine and I do get 4G with it. She tried her combo again and it only gets 3G. Weird.
     
  6. Miller6386

    Miller6386 Developer
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    I would verify the contacts are clean on hers. Both the phone and the cover.... Doesn't take much to break contact on those things... I went through a bunch of covers on my TBOLT
     
  7. mikeny

    mikeny New Member

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    Her extended battery and cover on my phone get 4G.

    My extended battery and my cover on her phone gets 4G.

    Her extended battery and her cover on her phone gets only 3G as I said.

    I could check the contacts.
     
  8. LoudRam

    LoudRam Senior Member

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    Also check to make sure that LTE/CDMA is selected and not CDMA only. You can find that in "Settings"--->"Mobile Network"--->"Network Mode"

    Sent from my HTC Rezound using Droid Forums
     
  9. Miller6386

    Miller6386 Developer
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    It sounds like her cover is not making good contact in her phone for some reason.... Maybe try to VERY carefully tweak the contacts so they make a better connection.
     
  10. mikeny

    mikeny New Member

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    Maybe..she wants mine now ha.

    .She gets 4g with her extended battery and MY cover..It's the cover!

    Strange that my phone accepts her cover. I seem to be the 'universal recipient here' and her's is picky.

    Uh oh, now she's getting the check SIM card glitch with her combo..Oy.. got to check it out..
     
  11. mikeny

    mikeny New Member

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    Sure, that's set right. Thanks.
     
  12. mikeny

    mikeny New Member

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    She got her '3G' back. Then we swapped covers and we both have 4G. We'll see if it stays consistent.
     
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