Exchange woes!

Discussion in 'Android General Discussions' started by kkwan77, Dec 8, 2009.

  1. kkwan77
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    kkwan77 New Member

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    Last night my exchange account just went out on me inexplicably.

    I removed the account and attempted to add it again and now the 'Next' button is grayed out? (this is in the first setup page for name / password)

    Anyone offer any help? [​IMG]

    Help me droid users you're my only hope.......
  2. JayMonster
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    JayMonster New Member

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    I know silly question but... did you enter your information? The button is grayed out until you have a properly formed email address (not necessarily valid but properly formed) and something (anything) in the password box.
  3. sillyrabbitt123
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    sillyrabbitt123 New Member

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    I had problems once with my exchange and I bought TouchDown and have never looked back.
  4. kkwan77
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    kkwan77 New Member

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    Yes, the name and pass were entered.

    Tried rebooting and even using using the slide out keyboard to see if I could highlight the 'Next' box and press enter to no avail.

    Strangest thing to go out all of the sudden when it was working throughout the day.

    The only thing that was different was that I turned on all the sync options in the afternoon and later on in the night poof. I hit the email icon and it brings me to email setup page and not my inbox emails. sigh
  5. JayMonster
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    JayMonster New Member

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    Well, unfortunately (unless somebody has a better suggestion), I'd say that a factory reset would need to be done. Sorry, I don't have something better than that.
  6. kkwan77
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    kkwan77 New Member

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    Ok so now I do a factory reset and it still does not allow me to proceed past the name / password page in the email setup. wtf?!?

    The manual setup and next buttons are grayed out.
  7. New2u
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    New2u DF Super Moderator

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    the only time i've ever seen the manual set up and next buttons greyed out is when it's not a fully qualified name. It has to be like... johndoe@something.com

    if you don't add the @something.com it will never allow you to go forward.
    Not saying your not, just that is the only case i've ever seen it now allow you
    to go forward.
  8. JayMonster
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    JayMonster New Member

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    +1 I said that in my first reply but in case I didn't make it clear, New2U has spelled it out better... you can't just put in your "Exchange Name" it has to be the full e-mail address.
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